By your own admission you have 18 explorers, so are you trying to imply you had a bad event because you might be a few presents short ? I honestly don't think so. Why not look at it in a positive manner you got some recompense and an apology. Those with few explorers it probably made a difference between getting something else from the merchant and not.
Thank you BB two admissions that something was wrong in the same event is pretty large.