can't load game says guiicon_lib/empty.bin

[Bauhaus]

Hi,

I was playing the game with my firefox no problem all well for a few days now. Suddenly 2 hours ago, I built a building and I noticed that its icon remained at the top right after the building was built. It wouldn't dissapear. So I thought "maybe a glitch" and decided to make a quick re-log.

After that I could not go back into the game. When I was trying to login, when the login bar started to fil at about 3% it was asking me to download a file --> http://static13.cdn.ubi.com/settlers..._lib/empty.bin

a 1 kb empty.bin file

Wether I download it (to test it) or not, the game wouldn't start, it would stay there, idle. I left it like this on purpose for testing purposes and it remained like that with no progress for more than 10 mins. I made multiple tests always the same. I even emptied my cache etc.

I browsed the forums and I didn't see a similar bug so I could find a solution (hence why I am also reporting it).

After all the above, I decided to try login with my IE, which worked. I logged in and I am playing regularly as normal.

I logged out and tried to login back with my firefox to see if "I got un-stuck" or something but the problem remained. Still prompting me with a pop-up to download that file and still ofc I can not play with firefox as I could do so far for quite a few days.

Hope I helped.

With kind regards,


PS: 1) bug = technical issue ***
2) If a solution to this problem is found I would appreciate a post / reply in the forum so I can solve the issue. After all, I do prefer to use my firefox
3) (edit>) I restarted my computer and even reset my modem and the problem remains.

[Rian_Siriam]

almost a year later, having the same problem

[Zacar]

game used to work now I'm not able to load game it hangs and says guiicon_lib/empty.bin. reinstalled flash....doesn't work with chrome or edge and gives same error for both.

[Zacar]

can't load game. updated flash. won't run on either MS edge or chrome and using win 10. game used to work and problem is current one.

problem is :guiicon_lib!empty.bin

had to repost since forum doesn't like punctuation in title it seems.

[Curufindul]

Did you try to visit any other sites that use flash? It might not be a problem with flash nor chrome's version. The error doesn't say anything else? Can you post a screenshot of it?

[Zacar]

other flash sites work.

[Curufindul]

I can't really tell you much with what you give here, other than that there's been other people with this problem in this thread.