Unable to load game

[BB_Saqui]

Note about my previous post that was edited: I was only posting some technical reference to help your users solve the the problems on your game.

I agree that the nature of the link was innocent (you were supplying information about the issue), but our rules state no outside links UNLESS you PM myself or a MOD to get the link approved. Then we'll edit the post to say it's been vetted and leave it up.

[Ammy75]

Thank goodness it isnt just me!

Last time I was reliably able to log on using Firefox was Thursday night - 20th.

Fingers crossed!

[topgearfan]

i am still unable to load the game on edge since the login problems on the first day of the easter event. it reaches the final stage but the tick never turns green. before it worked fine. i want to play on edge cause other browsers (explorer, firefox) are painfully slow for some reason only with tso.
actually the game loads on edge after i have cleared flash and browser cache. but only one time and it takes 15-30 min to load (under 2 min before)! also the success rate is about 80% even then.

[Ammy75]

I'm not sure if it is linked to why I can't log on (just swinging hammer man). I tried on a friends Linux machine and I was presented a SSL Certificate expiry error (find pic file attached), I ignored the error and was then able to log on to his machine. Is this the problem?

I have reloaded my machine again today and still unable to log on.

I'm having no other problems with any other websites.

Again, please can someone look into this.

[Ammy75]

i am still unable to load the game on edge since the login problems on the first day of the easter event. it reaches the final stage but the tick never turns green. before it worked fine. i want to play on edge cause other browsers (explorer, firefox) are painfully slow for some reason only with tso.
actually the game loads on edge after i have cleared flash and browser cache. but only one time and it takes 15-30 min to load (under 2 min before)! also the success rate is about 80% even then.

A friend told me today it could be due to an expired security certificate on TSO that some browsers are picking up on. I was able to log onto his machine but I'm still unable to log onto using my machine. We even reloaded everything today and still nothing. I guess we just have to wait for TSO support to pickup the fault.

[BB_Saqui]

i am still unable to load the game on edge since the login problems on the first day of the easter event. it reaches the final stage but the tick never turns green. before it worked fine. i want to play on edge cause other browsers (explorer, firefox) are painfully slow for some reason only with tso.
actually the game loads on edge after i have cleared flash and browser cache. but only one time and it takes 15-30 min to load (under 2 min before)! also the success rate is about 80% even then.

That sounds to me like a corrupt flash installation - could you try uninstalling it and then getting a fresh installation?

[BB_Saqui]

I'm not sure if it is linked to why I can't log on (just swinging hammer man). I tried on a friends Linux machine and I was presented a SSL Certificate expiry error (find pic file attached), I ignored the error and was then able to log on to his machine. Is this the problem?

I have reloaded my machine again today and still unable to log on.

I'm having no other problems with any other websites.

Again, please can someone look into this.

Hey Ammy - is there any chance you could provide a higher resolution image of that? Thanks!

[Ammy75]

Hey Ammy - is there any chance you could provide a higher resolution image of that? Thanks!

Hi and thanks for your reply.

I'm hoping the updated attachment will help.

If it is any consolation. I have been trying new things and i have found I am able to login if, at the sign-in page, I click "Redeem voucher", I enter my logon details and then login is sucessful - Am then able to click "Play now" and my island loads.

[Durin_d]

Hi and thanks for your reply.

I'm hoping the updated attachment will help.

If it is any consolation. I have been trying new things and i have found I am able to login if, at the sign-in page, I click "Redeem voucher", I enter my logon details and then login is sucessful - Am then able to click "Play now" and my island loads.

You get that error because Konqueror (the KDE web browser) and more precisely KDE/your Linux distribution doesn't trust COMODO RSA Organization Validation Secure Server CA -certificate.

[BB_Saqui]

You get that error because Konqueror (the KDE web browser) and more precisely KDE/your Linux distribution doesn't trust COMODO RSA Organization Validation Secure Server CA -certificate.

Precisely correct good sir! Unfortunately, this means it'll throw this up every time, and there's very little you can do about it - it's just the way the browser handles it.

EDIT: there may be a way to get it to ignore the TSO website in the settings, but I myself am not familiar with Linux or that browser.