Excelsior locks game [16263]

[Thejollyone]

Could you both provide me with the following information if possible:

1. What browser are you using?
2. What's your Flash version number?
3. Which operating system are you using?

Thank you for helping us in our investigation!

Hi Saqui,

1. Chrome Version 56.0.2924.87
2. 24.0.0.221
3. win 10

[Gorsey]

this happened to me again this morning & 'lost' 7 crystals for no loot. Why is this still happening??? Thought bug was fixed!

1. chrome version 56.0.2924.87
2. 24.0.0.221
3. windows 10

[SnowBlizz]

Got it just now. I noticed I got 2 short letters out 3 crystals so not lsot but excelsior hangs. Can't say for sure wher eto shake out the info from Steam verison.

1. Steam version
2. Chrome Flash
3. Windows 10

[Wakky]

Have had the issue a few times - think it is when I start next run before all items from previous run has finished moving.

After update 21th I have had it almost after every run -
1. Firefox
2. 25.0.0.127
3 Linux Mint

[Dorkathy]

The hang-up occurs for me even if I close Excelsior window.

The hangup may be reproduced as following:

Open Excelsior.
Use all crystals you have (you are getting some new)
Close Excelsior window
Open t again.
Use crystals
- the game hangs at this moment.

Workaround is log-off and log-in again after first use of Excelsior.

Ubuntu/Opera-stable