Cant close info window so I can play game [16515]

[polarbarez]

Refresh worked but stripped FF of all add on and plug ins.
When thoses were added back it quit working again

[Xibor]

Correction of my previous post that I had no problems with Firefox. Today (with no other system/software changes from yesterday) I could not get rid of the info window and could not play. Nothing could be clicked on (in fact a normal click target didn't even highlight) and I couldn't scroll the map. I could right-click and view page source, etc. so it wasn't that Firefox was locked up it was like it couldn't talk to Flash or something. Restarting the browser had no effect. I did not reboot.

Started Chrome and everything worked fine. So I have no idea what is going on with Firefox.

[topgearfan]

Hello all - can you all follow the steps in this guide. DE region is using this fix and it works for them. Please let me know how it goes.

maybe you should warn that it messes up the browser.. even the help text said that plugins wont be removed but mine are gone

[tiffiny]

same here ... refreshed etc ... i have mines that need refilling ... i have one other game i play and that is 100% just TSO since today

tried all day ( notall day but often )

i have mines that cost gems ... they need refilling so i want some compensation from TSO

[L-Drago]

yep, refresh works

After logout, and login after few hours, again same problem. Some code is wrong in startup, popup window .
Please correct this.

[SVAMPSOPPA]

Issue is fixed with firefox refresh, But has to be done every time prior to login, major pain

[SVAMPSOPPA]

Not happy

[TheFairy]

when you do the refresh thing, it all works fine, UNTIL you log out, and try to log back in.... then its the same all over again.

Obviously (and as usual) BB developers fail to fully test new stuff before introducing it... about time you got some decent programming staff who know what they are doing.
VERY CROSS AND CRANKY FAIRY!!!!

[Xibor]

I'm not sure where the problem lies, but in order to help provide as much information as possible:

Using Windows 7 home premium,
Chrome version 54.0
Firefox version 49.0.1

I allow Chrome to take care of keeping Flash current (Flash reports version 23.0.0.185 which matches what Flash says is the most current)

A couple months before the Halloween update I started using Firefox at work because it's a little easier on the battery if I'm not by a power source - and I always use Chrome at home. I never had any problem with Chrome or Firefox.

After the Halloween update (not the first day, but starting this morning 09:00 NZ time) Firefox can't get past the info window to log in. Closing and restarting the browser did nothing. I have not tried any of the fix methods mentioned. Chrome continues to function normally.

Since I have made no updates of any kind (drivers, Windows update, etc). between Firefox working and then now not working I must assume it was something in the Halloween update.

Hope any of this helps....

BTW - Chrome updated from version 53 to 54 and now the text in the game is really small. I have to zoom to 110% to make them like they were. Be prepared for this if you run Chrome. I'm going to try to adapt to the new size because zoom can cause issues elsewhere, but my eyes aren't what they used to be...
(why oh why do people change things like this on users ?!?)

[halv12]

the browser reset work - but dont stay - I used it yesterday and could play, but this morning game again freeze after login - so no need to use it.