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Thread: Cant close info window so I can play game [16515]

  1. #81
    Original Serf
    Join Date
    Aug 2015
    Location
    Sweden
    Posts
    22
    World
    Northisle
    I did the refresh yesterday. Today it´s the same problem.

  2. #82
    Pathfinder
    Join Date
    Sep 2016
    Posts
    3
    World
    Sandycove
    Please remove this damn window...
    Haven't been able to log in since the event started and lost my log in bonus...

  3. #83
    Pathfinder
    Join Date
    Sep 2015
    Posts
    2
    World
    Sandycove
    thank you, did this guide and everything back again

  4. #84
    Pathfinder
    Join Date
    Feb 2016
    Posts
    3
    World
    Sandycove
    Yesterday the same problem occurred for me

  5. #85
    Original Serf
    Join Date
    Jun 2013
    Posts
    10
    World
    Sandycove
    all other games are fine just TSO !!!!! bet all my mines have run out even the expensive ones i bought !!!!!!
    would be nice IF AND WHEN i get back on again they will be replaced by BB !

  6. #86
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,790
    World
    Newfoundland
    Dear fox-ish Settlers,

    With the latest Firefox version (49.01) many details changed "under the hood". This caused an invisible layer now to disappear when the game is started. As a result nothing can be done inside the game, although it's loaded properly.


    Our developers are working on a fix. Since it's a website based issue, no game update is needed to apply the changes. We will update this post once the improvement is deployed.

    How can you still play?
    • Please use our "Slim Browser" to be able to play
    • Use Firefox portable version 48.0.2 or lower
    • Use another Browser like Chrome, Edge or Internet Explorer

    Thank you for your patience!


    EDIT: a hotfix has been deployed which should resolve this issue. Please report if this worked or not in this thread.
    Last edited by BB_Saqui; 20.10.16 at 10:19.

  7. #87
    Skilled Student
    Join Date
    Feb 2012
    Location
    Belgium
    Posts
    34
    World
    Newfoundland
    Had same issue yesterday.
    It had 2 versions of Flash installed (version 20 and 23) and i couldn't delete or deactivate just one.
    So i deleted Flash and Shockwave, deleted Firefox, re-installed everything and make from FF a fresh version.
    Worked fine after that.

    Edit : But apparently today is the same issue
    Last edited by Notious; 20.10.16 at 10:00.

  8. #88
    Erudite Pioneer
    Join Date
    Jul 2015
    Location
    Galway Ireland
    Posts
    83
    World
    Newfoundland
    Waterfox which is a Firefox browser supported by Firefox works perfectly for 64 bit machines. not sure if its same for 32 bit system Chrome and Microsoft Edge also work as I had the problem last night and kept trying different things. not sure if this helps

  9. #89
    Original Serf
    Join Date
    Dec 2012
    Location
    The Gentle Island of PEI, Canada
    Posts
    22
    World
    Newfoundland
    Just tried to login using firefox and was able to click the message and access the game. Thank you TSO for fixing this Firefox issue!

    Added Note: There is a bad lag happening though
    Last edited by auntyrae; 20.10.16 at 12:14.

  10. #90
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,790
    World
    Newfoundland
    Quote Originally Posted by auntyrae View Post
    Just tried to login using firefox and was able to click the message and access the game. Thank you TSO for fixing this Firefox issue!

    Added Note: There is a bad lag happening though
    Is this lag still occurring if you try and relog into the game?

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