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Thread: Cannot log in

  1. #1
    Pathfinder
    Join Date
    Mar 2014
    Posts
    9
    World
    Newfoundland

    Question Cannot log in

    Seems to be since the Halloween event began, but I cannot reliably log-in to the game (using Edge on Windows 10). Hangs on start-up screen. Can take hours of refreshing, clearing cache etc before I can get in. Is anyone else experiencing this? And do they have a solution?

  2. #2
      Ruler of the Land
    Join Date
    Jul 2012
    Posts
    1,561
    World
    Sandycove
    Have you tried any other browser or downloaded the stand alone version on the home page?

  3. #3
    Skilled Student
    Join Date
    Jul 2013
    Location
    west yorks uk
    Posts
    14
    World
    Newfoundland
    I'm having same problem gone back to using ie, problems started after the latest flash update

  4. #4
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,435
    World
    Newfoundland
    Quote Originally Posted by MogwaiFearSatan View Post
    Seems to be since the Halloween event began, but I cannot reliably log-in to the game (using Edge on Windows 10). Hangs on start-up screen. Can take hours of refreshing, clearing cache etc before I can get in. Is anyone else experiencing this? And do they have a solution?
    Could you try using a different browser (Chrome/Firefox) and let me know the results?

  5. #5
    Glorious Graduate
    Join Date
    Apr 2014
    Location
    Croatia
    Posts
    99
    World
    Sandycove
    I got this problem few times and have nothing with the client side. I cleared the cache of the browser, used other browser, booted to windows(2nd os on my system) and with more browsers, nothing, unable to loggin, try later...

    It happened to me in the occasion I was logged in at work all the day, moved home and was not able to login for an hour or so.

  6. #6
    Glorious Graduate
    Join Date
    Jun 2012
    Posts
    93
    World
    Sandycove
    I recently updated to
    firefox 49.0.2
    and flash to
    flash 23.0 r0
    Both are latest and current versions.
    Since these updates logins can take up to 15 mins and the game runs slow using a lot more CPU constantly, even if I switch to a blank tab the CPU is kept at full speed, previously it would idle if TSO was not the active tab.
    I use Process Explorer and can see that plugin-container.exe is at almost full CPU usage all the time when TSO is loaded.
    Up to now I have always been able to log in, as long as I wait.

  7. #7
    Glorious Graduate
    Join Date
    Apr 2014
    Location
    Croatia
    Posts
    99
    World
    Sandycove
    Today I had a slightly different issue, was able to login but not to join the game, during loading I got the server shot down message and was redirected to the homepage...
    Again after leaving workplace and coming back to the home computer.

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