I contacted the Support Team (about 14 hours ago) and got an initial reply to check my spam and reply if I still hadn't got it - now for me checking spam daily is just par for the course, so had done that first. I am yet to hear back from them re my reply. I know they're not awesome freebies but well, since everyone else got something it feels a bit like the kid left off Santa's list over here (oh, was that a bit OTT? sorry lol)