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Thread: Problem contacting support

  1. #1
    Skilled Student C__C's Avatar
    Join Date
    Feb 2013
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    28
    World
    Northisle

    Problem contacting support

    I have tried 3 times now to contact support with 3 different new tickets. Each time I get the automated response : Thank you for contacting the 'The Settlers Online' customer support team.

    Apparently, you were trying to respond to a ticket that had been closed and deemed resolved. Please create a new ticket.
    If you create a new ticket and wish to continue the conversation from a previously closed ticket, please make sure to reference the original ticket number.

    I'm not !, I'm trying to open a new ticket ! Help please.

  2. #2
      Ruler of the Land
    Join Date
    Jul 2012
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    Sandycove
    Please check your emails (including any spam folders)

  3. #3
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,435
    World
    Newfoundland
    Quote Originally Posted by C__C View Post
    I have tried 3 times now to contact support with 3 different new tickets. Each time I get the automated response: Thank you for contacting the 'The Settlers Online' customer support team.

    Apparently, you were trying to respond to a ticket that had been closed and deemed resolved. Please create a new ticket.
    If you create a new ticket and wish to continue the conversation from a previously closed ticket, please make sure to reference the original ticket number.

    I'm not !, I'm trying to open a new ticket ! Help please.
    Tickets are automatically closed if they're not responded to within 48 hours. If you'd like, you can send me the ticket number you received in the email's subject in a private message here on the forum and I'll take a look for you.

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