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Thread: Login Error: browser and app

  1. #1
    Pathfinder
    Join Date
    Sep 2012
    Posts
    8
    World
    Newfoundland

    Login Error: browser and app

    Get An Error when trying to login - in both browser and app.

    Sorry, an error occurred. Please refresh the page and try again.

    Any issues?

  2. #2
    Alec1972
    I have the same issue on my Northisle account. However I can log in to both my Sandycove and Newfoundland accounts

  3. #3
    Pathfinder
    Join Date
    Feb 2016
    Posts
    7
    World
    Northisle
    Same here for me...
    Once again an event starts with problems...

  4. #4
    Wordsmith Durin_d's Avatar
    Join Date
    Mar 2012
    Location
    FIN
    Posts
    744
    World
    Northisle
    The problem is in Ubisoft UPlay services and not in TSO

  5. #5
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,790
    World
    Newfoundland
    We're aware that some players cannot login – we are working on resolving this issue. We'll update this post along with our other channels as we make progress. It's not needed for you to contact the support team about this issue at this time.

    Thank you for your patience!

  6. #6
    Pathfinder
    Join Date
    Aug 2012
    Posts
    5
    World
    Northisle
    Cant log allso...

  7. #7
    Pathfinder
    Join Date
    Jul 2012
    Posts
    2
    World
    Sandycove
    Yep Sandycove suffering the same probs as well :-( I cant log in

  8. #8
    Ruler of the Land TheVictorious's Avatar
    Join Date
    May 2012
    Posts
    1,078
    World
    Sandycove
    I can't login, and really annoying it is like 2 hours, I'm pretty sure a lot of players are mad now, damn UPlay the worst game platform ever, damn UPlay!

    I managed to login forum by reset the password to forum account, but can't login in home page and login to game, BB find a way to workaround this!
    Hello People

  9. #9
    Ruler of the Land TheVictorious's Avatar
    Join Date
    May 2012
    Posts
    1,078
    World
    Sandycove
    Quote Originally Posted by BB_Saqui View Post
    We're aware that some players cannot login – we are working on resolving this issue. We'll update this post along with our other channels as we make progress. It's not needed for you to contact the support team about this issue at this time.

    Thank you for your patience!
    How are you going to resolve this issue, if it is UPlay issue? tell your support it is out of BB hands, and yu have to find a workaround, also please increase the session timeout for next days, hey it is a game not a bank account to have short session like this, make "remember email" as a "remember me" so the player can choose to stay connected forever or for long time, or just short session if unchecked it !
    Hello People

  10. #10
    Original Serf
    Join Date
    Jul 2015
    Posts
    22
    World
    Northisle
    so..
    Sandicove login and game loading - no prob.
    northisle login no prob - game doesnt load the final part took several tries and well over 30 min and finally get in
    newfoundland - cant login

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