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Thread: Unable to log in

  1. #1
    Pathfinder
    Join Date
    Jan 2017
    Posts
    1
    World
    Sandycove

    Unhappy Unable to log in

    I am currently unable to log in to my account. I have tried resetting the password, which allowed me to gain access to the forum, but not the main game. All that happens is that the settler icon continues to move. I have left it running for over half an hour, but still nothing happened. This is very annoying, because it means that I cannot request help directly from technical support. Any advice would be much appreciated.

    Thanks

  2. #2
    Forum Explorer
    Join Date
    Jul 2014
    Location
    Denmark
    Posts
    343
    World
    Northisle
    If you can use forum - you should also be able to see login page and there select 'Help/support' - and then use contact form

  3. #3
      Quartermaster
    Join Date
    May 2012
    Location
    LONDON
    Posts
    287
    World
    Sandycove
    same issue here, but ive contacted support , plus both server BB's
    can only access forums

  4. #4
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,790
    World
    Newfoundland
    Thanks for the report guys - are any of you still experiencing this issue?

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