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Thread: Cannot load Shop page

  1. #1
    Pathfinder
    Join Date
    May 2017
    Posts
    1
    World
    Sandycove

    Cannot load Shop page

    Hello

    Impossible to load the Shop page since this morning.
    I get this:
    Unfortunately an error occured while the shop was loading, please click
    here
    to reload the page. If the error keeps persisting, please try again in a few minutes.
    I have desactivated firefox addons, then tried on chrome and IE to no avail.
    For it being a 100% extra day, it's a shame.

  2. #2
    Pathfinder
    Join Date
    Oct 2012
    Posts
    3
    World
    Sandycove
    I could load the shop page in Chrome, unaware that this was an issue and tried to use the first time purchase feature. Now the first time purchase feature is gone and no gems have shown up. My bank isn't reflecting the charges yet, is there a moderator I could contact? It hung at the confirmation page and generated the same error message as was quoted above.

  3. #3
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,379
    World
    Newfoundland
    Quote Originally Posted by EnigmaWolfy View Post
    I could load the shop page in Chrome, unaware that this was an issue and tried to use the first time purchase feature. Now the first time purchase feature is gone and no gems have shown up. My bank isn't reflecting the charges yet, is there a moderator I could contact? It hung at the confirmation page and generated the same error message as was quoted above.
    Your best avenue is to contact our Support Team, as they will have access to your transaction history. You can do this by heading to the homepage, clicking "Help and Support", and then finally "Contact Form".

  4. #4
    Skilled Student
    Join Date
    Jun 2017
    Posts
    3
    World
    Northisle
    I've had this in the past, it's usually a case of waiting till it comes back. When I try the next day, the package is usually there again

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