Level of compensation for outage followed with painful network maintenance/update

[Urd123]

this really made me giggle but i agree with what you said



also agree with this

OK my part

I am happy with the compo we got as a player said in a previous post use the crystals to get gems back on short letters. not only do we get 50 gems per short letter and other things like buffs etc
I think people are forgetting it wasnt just tso that went down but was other games as well so there had to be a big prob going on at bb/ubi head office somewhere. so there would be possibly millions of players on all different games angry/annoyed etc they couldnt play at the weekend BUT at least the smurfs gave us some stuff as compo which they didnt have to do

I lost mines i lost the weekly login 100 gems etc i even lost 2 days on upgrades that should been finished but they were still left with 2 days to go but to me it is not that much of a big deal the smurfs got the game back up the maintenece on monday was announced weeks before in the changelog anyways so we knew that was coming just the sunday part when game had died for whatever reason was the pain

I found it amusing people saying they had to talk to family or did housework etc instead. and some of the comments on facebook were bad but i was keeping a eye on facebook for updates so i could post in my guilds facebook page if anything had changed. and yes not everyone uses facebook or twitter etc so they didnt know but the game was broke they fixed it they gave us freebies so im happy with that

You cant just say that people can earn the gems or what ever themselves by doing this or that. When you go into a shop and pay for something you expect your change back - not because you need them or cant live without them or cant earn some new some other way.
You want them back because you think you are part of a deal. Same goes for the game. Some of us think we have a deal with the game and with BB - they offer us something in exhange for being faithfull to the game - and log in every day with no exception. Might say we suffer for some or a higher degree of OCD - so be it - but fact is that we tried to do our part of the deal - but was not able to - door was locked - our "circles" was disturbed. BB did not do it on purpose - but deal was broken. Everyone would be happy just to get what they missed - not because they really need it - just to feel things are back in balance.

Besides that - people does not need this high and mighty attitude that they should just stop complaining. Everyone thoughts can be just as right. Sometimes all is needed that people feel their thoughts was accepted and heard instead of being ridiculed.

[Peajay]

Well said Urd123, if people didn't complain when things don't go as intended, it would lead to more suffering in the long run. Accepting things as if its the best we'll get when things keep getting worse is not helping anyone.

The same can be applied to modern gaming (all fast paced action, too much violence, unwanted cash shops etc.), stagnant wages for employees while cost of living increases all the time and other things too.

[Xibor]

Wow. I'm as OCD as anyone - clinically diagnosed in fact - but I can get over it. Keep everything in scope, while it is important in a habit/hobby/etc. sense it's not all THAT important. Since it wasn't done on purpose (I think I can safely assume) then what exactly do the complainers want??? The time back? Unless they've figured out the space/time fabric I don't think anyone can do that for you.

It's back up now. Move forward please.

[Bobblyt]

Wow. I'm as OCD as anyone - clinically diagnosed in fact - but I can get over it. Keep everything in scope, while it is important in a habit/hobby/etc. sense it's not all THAT important. Since it wasn't done on purpose (I think I can safely assume) then what exactly do the complainers want??? The time back? Unless they've figured out the space/time fabric I don't think anyone can do that for you.

It's back up now. Move forward please.

well said

[Urd123]

well said

No not really. I am left with a feeling of "why bother" - maybe it happens again next weekend - so why start doing anything that might be interrupted - an Easter is threatening - (we have not had one yet with no bugs and down time, because of that).

[MutantKid]

I guess I shouldn't really mention that I got my 100 login gems even though I couldn't get into the game for 48 hrs, not sure how

Lost a salt mine, unbuffed lev 6 elite buildings and delayed upgrades but I couldn't care less about the compo, I'm happy the game is going again. Judging by the complaints here some are probably more hooked than they realise

[Melhmqn]

Wow. What a lot of complaints.
There is no way they could go through and award everyone everything they have lost down to the last unfished fish. They had a terrible few days - I am sure they had far more exciting plans their weekends. They fixed it as fast as they could, and for that I for one am very grateful. The gift / compensation was not something they had to do, but something they do to recognise our patience during the outage. Rather than looking at what else they should be giving you to make it "fair," why not be thankful that you can get onto the game to receive it, and accept it with good grace. Glass half full people, glass half full.

[kke2100]

The compensation for lost production is fine, imo.

Who will not survive production chains running unbuffed?

The ones who have lost mines as unable to refill/stop due to the outage will have to contact Support and leave it there.

This is of course just my oppinion, looking forward instead of behind.

[PELIAS]

I can see where Urd123 is coming from, talking loyalty and it should go both ways. We log in everyday for the log-in bonus but if the game is down we miss out on gems. Its no-ones fault but just regarding the loyalty bonus I think people are feeling a little short changed. I think if they were to give everyone 100 gems I think we could put this thread to bed. Just to settle the argument as it were, then we can move on.

[pardy577]

Since BB never extended premium time and just give everyone 2 days premium whether you was on it or not I just can’t see how that’s supposed to be compensation.
players who wasn’t on it get two day for free and players that was just get the two day back they lost in the first place. Was going to buy more gems soon for more premium but after this I won’t be spending anymore money on this game