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Thread: Issues with buying Gems

  1. #51
    Ruler of the Land Xibor's Avatar
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    Sep 2014
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    New Zealand
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    2,258
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    Sandycove
    Quote Originally Posted by BB_Saqui View Post
    Thanks for trying! Which region are you selecting, and can you let me know what happens when you change it?
    Tried with both Chrome and Firefox, New Zealand is the region shown, never had problems before.

    Changed to Australia, still error.
    Changed to International, ok - can see order page and it appears CC is allowed.

    The above attempts were with Chrome
    Last edited by Xibor; 13.12.18 at 20:39.
    Sorry, but I've slept since then...

  2. #52
    Pathfinder
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    Nov 2014
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    Newfoundland
    And now it's working... perfect... the secod time when I can't use happy hour....

  3. #53
    Skilled Student
    Join Date
    Mar 2012
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    Northisle
    Here we go again.

    It takes about 4 minutes to load the shop site and when it finishes the standard text appears.

    "Unfortunately an error occured while the shop was loading, please click
    here to reload the page. If the error keeps persisting, please try again in a few minutes."

    Region is European/English and have tried Denmark, Sweden, Norway, International and UK

  4. #54
    Skilled Student
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    Mar 2012
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    37
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    Northisle
    And finally it seems to work, and apparently not. I could choose my country (Denmark) and choose the package.
    When i got to the payment site another problem occured.
    I choose Mastercard and type in all data and i think, finally, but nooooooo. Now it simply says

    "Your payment could not be processed. Please contact customer support for further assistance."

  5. #55
    Pathfinder
    Join Date
    Nov 2012
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    1
    World
    Northisle
    Hi,
    For Hungary it hasn't worked for months. I tried for different regions. Some of them working some of them not.

  6. #56
    Pathfinder
    Join Date
    Nov 2014
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    Newfoundland
    Before I tought the shop not working only during happy hour, but I was wrong. What is the problem with the shop since months???

  7. #57
    Pathfinder
    Join Date
    Nov 2014
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    8
    World
    Newfoundland
    Shop down in Hungary again.

    Browser: Chrome 71.0.3578.98 (64 bites)
    OS: Win 7
    Flash: latest
    Time: 4:10 am

    I can't buy gems since a month.

  8. #58
    Ruler of the Land Xibor's Avatar
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    Sep 2014
    Location
    New Zealand
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    2,258
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    Sandycove
    I wonder what level of support and fixes BB is getting on gem purchase problems...
    Sorry, but I've slept since then...

  9. #59
    Pathfinder
    Join Date
    Nov 2014
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    8
    World
    Newfoundland
    I figured it out. Use Tor browser, it will works! I don't know why, but with Tor I can buy anytime, even when with other browsers not.

  10. #60
    Pathfinder
    Join Date
    Apr 2012
    Posts
    3
    World
    Newfoundland
    hi there i very Anood about your shop server it almost never worked when HH i on
    but at the same time your are testing beta server that fair
    but you should get yours shop server up and running then we all be happy again

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