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Thread: Issues with buying Gems

  1. #31
    Pathfinder
    Join Date
    Oct 2015
    Posts
    7
    World
    Northisle
    1. Steam version.
    2. Win 10 x64
    3. Have chrome with newest flash
    4. Tried many times during the day.

    Wont get the store page to load, only says that it wont load, click here to refresh. Tried changing country and no change.

  2. #32
    Original Serf
    Join Date
    Jan 2014
    Posts
    11
    World
    Newfoundland
    Tried to buy more gems today in the sale... As the checkout won't load at all in the game browser, I did manage to get it to load using Mozilla instead. Then I had to go through a long winded verification process which culminated in me being given a 4 digit code that appeared to do nothing. When I entered it a few times it just booted me out of the process...
    Really how hard can this be?! I just want to give you some money and it shouldn't be this difficult!!

  3. #33
    Pathfinder
    Join Date
    Mar 2016
    Posts
    3
    World
    Northisle
    Gem shop is down in hungary. We will miss the Happy Hours this way. Any solution?

  4. #34
    Ruler of the Land Thejollyone's Avatar
    Join Date
    Jul 2012
    Location
    in absentia
    Posts
    2,060
    World
    Sandycove
    Just also check if you have an ad blocker enabled - thats always prevented my purchases in the past, I had to remember to disable it.

    there is also another workaround that involves changing your region of purchase, logging out and logging back in.

    All workarounds that really should be advertised by a BB to ensure the info is out there reliable and trustworthy

  5. #35
    Ruler of the Land Thejollyone's Avatar
    Join Date
    Jul 2012
    Location
    in absentia
    Posts
    2,060
    World
    Sandycove
    This works for a few - thanks Paddan


    [19:59] [g-o] Paddan: Gem Shop bug and workaround: if gem shop dont work this is a workaround, first select a shop in another region/another shop like EU global, select a payment method(any, doesent matter at tis point), proceed to next step, and then cancel it, now logout completely (wit logout in ain), and relogin and select the shop u intend use...and it should worrk

  6. #36
    Pathfinder
    Join Date
    Jun 2013
    Posts
    2
    World
    Sandycove

    Angry Shop down

    When choosing Denmark, site shows :
    Unfortunately an error occured while the shop was loading, please click here
    to reload the page. If the error keeps persisting, please try again in a few minutes.

    When choosing almost any other language, shop displays correct.

    Please fix before offer runs out.

    Regards
    Laquso
    Last edited by Laquso; 12.11.18 at 15:17.

  7. #37
    Pathfinder
    Join Date
    Dec 2012
    Posts
    6
    World
    Sandycove
    I have the same problem from time to time

  8. #38
    Pathfinder Morriggan's Avatar
    Join Date
    Jan 2012
    Location
    The Netherlands
    Posts
    1
    World
    Newfoundland
    Seems like every time there is a happy hour the shop won't open and gives the error:
    Unfortunately an error occured while the shop was loading, please click here

    Fun part when happy hour is over the shop works normal for the Netherlands.

  9. #39
    Battle Hardened Contributor
    Join Date
    Aug 2013
    Location
    Danmark
    Posts
    380
    World
    Newfoundland
    for 12 month i been able 1 or 2 times to buy gems, so i use the money else where and my time

  10. #40
    Treasure Hunter
    Join Date
    Jul 2012
    Posts
    212
    World
    Northisle

    shop error

    other have probs loading the shop , i cant buy gems on this happy hour

    did clear cache , and all prg is updatet

    hmm

    Merged
    Last edited by MOD_Daz; 13.12.18 at 09:31.

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