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Thread: Issues with buying Gems

  1. #11
    Original Serf
    Join Date
    Jul 2012
    Location
    Switzerland, Canton Vaud , 1312 Eclepens
    Posts
    12
    World
    Newfoundland
    i can't buy gems

  2. #12
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,790
    World
    Newfoundland
    Quote Originally Posted by qawpaw View Post
    have not worked here for a little month now
    Are you saying you're still having issues today? What Region are you attempting to buy from? What error message do you get?

  3. #13
    qawpaw
    European English/been like this for weeks

    Unfortunately an error occured while the shop was loading, please click
    here

  4. #14
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,790
    World
    Newfoundland
    Quote Originally Posted by qawpaw View Post
    European English/been like this for weeks

    Unfortunately an error occured while the shop was loading, please click
    here
    Sorry I should've been more specific - on the store page, which region in the drop-down box are you selecting? And is it the same for other regions like "International" etc?

  5. #15
    qawpaw
    dont know what you mean, page does not load , thats it

  6. #16
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
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    1,790
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    Newfoundland
    Quote Originally Posted by qawpaw View Post
    dont know what you mean, page does not load , thats it
    Just to the right where it says "Welcome qawpaw" in quite a big font, there's a drop-down menu which shows you which regional shop you're trying to access. This will be there even if you get the "Unfortunately an error occured while the shop was loading" message.

    I need to know which region you're attempting to get to in order for it to produce that error, as well as if it happens if you attempt to select any other region.

  7. #17
      Jolly Advisor
    Join Date
    Jan 2017
    Posts
    194
    World
    Sandycove
    its hit and miss. sometimes it loads sometimes it doesnt. just keep trying and it might let u in eventualy lol. took me 3 refreshes to get in to the gem shop today.

  8. #18
    Original Serf
    Join Date
    Aug 2012
    Location
    New Zealand
    Posts
    11
    World
    Newfoundland
    This is the 4th or 5th happy hour that I can't buy gems.
    I hit reload multi times.
    I am using chrome browser.
    The region I am buying from is New Zealand.
    In the past, it was never a problem.
    Gets as far as the 1st loading up page.

    I tried other regions and did get sale summaries in their different currency.
    My bank did not confirm/verify the transaction so still at step 1
    Last edited by Hipstir; 08.08.18 at 18:51.

  9. #19
    qawpaw
    store still not working..

  10. #20
      Ruler of the Land
    Join Date
    Jul 2012
    Posts
    1,891
    World
    Sandycove
    If you are greeted by a blank page after selecting your payment option, DO NOT refresh. Please wait a minute and it should load.

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