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Thread: gem merchant page doesnt load

  1. #21
    Glorious Graduate
    Join Date
    Dec 2012
    Location
    England
    Posts
    123
    World
    Sandycove
    I had a similar problem this morning, got onto the gem shop page but when I selected the amount I wanted I got a message saying "...that package is not valid..." and all I was allowed to do was close the window.

    I managed to complete a purchase later on but this must be affecting gem sales big time

  2. #22
    Original Serf
    Join Date
    May 2014
    Posts
    16
    World
    Newfoundland
    shop not working from denmark must be eu region for weeks now

  3. #23
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,670
    World
    Newfoundland
    If you experience this issue, we need the following information:

    1. Browser type, including what version.
    2. OS version
    3. Flash version
    4. Time of day you've tried to access the shop; likewise if it suddenly works, what time did that change?

    Thanks!

  4. #24
    Original Serf
    Join Date
    Aug 2013
    Posts
    12
    World
    Newfoundland
    Shop still not working in Denmark

    Browser : Chrome
    OS : Win 10
    Flash version : Newest i guess since it is preinstalled with chrome
    Time of day : 2PM gmt and 5 PM gmt

    p.s. Working again as of 1 pm 1 sept
    Last edited by Bartlettis; 01.09.18 at 11:42.

  5. #25
    Pathfinder
    Join Date
    Oct 2012
    Posts
    1
    World
    Northisle
    Shop not working in Belgium

    Browser: Chrome
    OS: Windows 10
    Flash Version: Latest
    Time of day: All day long

  6. #26
    Original Serf
    Join Date
    Aug 2013
    Posts
    12
    World
    Newfoundland
    Shop down in Denmark Again

    Browser: chrome
    OS: win 10
    Flash: latest
    Time: 3pm gmt

    Up and running again at 5.30 pm gmt
    Last edited by Bartlettis; 05.09.18 at 16:36.

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