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Thread: Can someone translate the info below

  1. #1
    Glorious Graduate
    Join Date
    Jan 2018
    Location
    Scotland
    Posts
    125
    World
    Newfoundland

    Can someone translate the info below

    Email from support says ( 4th september ) : We are currently investigating this issue and will write back to you as soon as we can.

    Next email says ( today ) : Thank you for contacting the 'The Settlers Online' customer support team.

    Apparently, you were trying to respond to a ticket that had been closed and deemed resolved. Please create a new ticket.
    If you create a new ticket and wish to continue the conversation from a previously closed ticket, please make sure to include the earlier ticket’s ID number.

    ---------------------------------------------------------------------------------------------

    I am at a loss to know why
    1. there are no emails in between so where did i contact about a closed ticket ?
    2. do they just close tickets and not tell you ?
    3. is this game going the same way that anno online went ?

  2. #2
    Glorious Graduate
    Join Date
    Jul 2012
    Posts
    128
    World
    Sandycove
    Ya... settlers/blue byte treat support cases as toilet paper.
    I stopped bothering myself to report problems to them. Waste of time.

  3. #3
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,790
    World
    Newfoundland
    Hello there, Harlequin_1963!

    Can you please PM me your ticket number for the above correspondence, and I'll take a look!

  4. #4
    Ruler of the Land
    Join Date
    Nov 2014
    Location
    Denmark
    Posts
    1,271
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    Newfoundland
    It had happened more or less every time I have written. It seems that no matter what answer you got from them- you need to keep replying or they will close it if they dont get respond within 48 hours.
    If for some reason support feels the need to edit what I wrote, please delete entire post instead, dont put words into my mouth that I never said.

  5. #5
    Glorious Graduate
    Join Date
    Jan 2018
    Location
    Scotland
    Posts
    125
    World
    Newfoundland
    Quote Originally Posted by BB_Saqui View Post
    Hello there, Harlequin_1963!

    Can you please PM me your ticket number for the above correspondence, and I'll take a look!
    pm sent

  6. #6
    Glorious Graduate
    Join Date
    Jul 2012
    Posts
    128
    World
    Sandycove
    @Urd123 - when I was replying to get status of my case, they told me to stop as they are very busy investigating the case. So I stopped. In the end I ended up same as Harlequin_1963. I created another ticket to complain about it and... they just closed it and never replied back.

    @BB_Saqui - I have also PM'd you with my cases. Hope you help with that?

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