Closed Thread
Results 1 to 6 of 6

Thread: Can someone translate the info below

  1. #1
    Skilled Student
    Join Date
    Jan 2018
    Location
    Scotland
    Posts
    30
    World
    Newfoundland

    Can someone translate the info below

    Email from support says ( 4th september ) : We are currently investigating this issue and will write back to you as soon as we can.

    Next email says ( today ) : Thank you for contacting the 'The Settlers Online' customer support team.

    Apparently, you were trying to respond to a ticket that had been closed and deemed resolved. Please create a new ticket.
    If you create a new ticket and wish to continue the conversation from a previously closed ticket, please make sure to include the earlier ticket’s ID number.

    ---------------------------------------------------------------------------------------------

    I am at a loss to know why
    1. there are no emails in between so where did i contact about a closed ticket ?
    2. do they just close tickets and not tell you ?
    3. is this game going the same way that anno online went ?

  2. #2
    Glorious Graduate
    Join Date
    Jul 2012
    Posts
    110
    World
    Sandycove
    Ya... settlers/blue byte treat support cases as toilet paper.
    I stopped bothering myself to report problems to them. Waste of time.

  3. #3
    Community Manager
    Ruler of the Land BB_Saqui's Avatar
    Join Date
    Aug 2016
    Posts
    1,709
    World
    Newfoundland
    Hello there, Harlequin_1963!

    Can you please PM me your ticket number for the above correspondence, and I'll take a look!

  4. #4
    Architect of the Empire
    Join Date
    Nov 2014
    Location
    Denmark
    Posts
    986
    World
    Newfoundland
    It had happened more or less every time I have written. It seems that no matter what answer you got from them- you need to keep replying or they will close it if they dont get respond within 48 hours.
    If for some reason support feels the need to edit what I wrote, please delete entire post instead, dont put words into my mouth that I never said.

  5. #5
    Skilled Student
    Join Date
    Jan 2018
    Location
    Scotland
    Posts
    30
    World
    Newfoundland
    Quote Originally Posted by BB_Saqui View Post
    Hello there, Harlequin_1963!

    Can you please PM me your ticket number for the above correspondence, and I'll take a look!
    pm sent

  6. #6
    Glorious Graduate
    Join Date
    Jul 2012
    Posts
    110
    World
    Sandycove
    @Urd123 - when I was replying to get status of my case, they told me to stop as they are very busy investigating the case. So I stopped. In the end I ended up same as Harlequin_1963. I created another ticket to complain about it and... they just closed it and never replied back.

    @BB_Saqui - I have also PM'd you with my cases. Hope you help with that?

Closed Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Ubisoft uses cookies to ensure that you get the best experience on our websites. By continuing to use this site you agree to accept these cookies. More info on our privacy.