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Thread: Snack Stand reset

  1. #31
    Raving Rabbid
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    Sandycove
    How are we supposed to know what we've lost? I know my smokehouse queue was over 90 days, but not exact numbers. I *think* my snack stand queue was about 20+ days worth of RFSs. Can support check what we had queued?
    HOTFIX!

  2. #32
    Ruler of the Land Thejollyone's Avatar
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    Sandycove
    similar, and I raised the original ticket from this thread - how do we claim?

    Do I need to raise another claim for both bugs?

    Whilst its good to know the bug is fixed, the resolution advised is loose to say the least

  3. #33
    Treasure Hunter Wulfmeister's Avatar
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    So far today I've tried twice to log a support call for this, but I'm not getting any acknowledgement mail (which of course makes it a tad easier to reference the ticket number...)

    Has anyone else had this problem?

  4. #34
    Raving Rabbid
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    Sandycove
    I had an automated response telling me i'd replied to a closed ticket.
    weird thing is I hadn't sent a reply, only the original ticket.
    Doesn't really inspire feelings of confidence.
    HOTFIX!

  5. #35
    Ruler of the Land
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    Quote Originally Posted by Jim_B View Post
    I had an automated response telling me i'd replied to a closed ticket.
    weird thing is I hadn't sent a reply, only the original ticket.
    Doesn't really inspire feelings of confidence.
    had more or less same issue they asked me what i lost roughly i replied and my ticket was closed

  6. #36
    Raving Rabbid
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    Sandycove
    I have not heard anything further from support, so I'm guessing my ticket was indeed closed without anything other than automated responses. Pretty poor customer service really.

    Please can we have an official update about this bug?
    HOTFIX!

  7. #37
    Ruler of the Land Thejollyone's Avatar
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    as far as I have been told it is that the outstanding resources in the queue went back to your stores.

    I can't prove that either way personally, given the fish I had in star, so I'm taking that possible hit.

    You have to raise personal tickets for anything else, like the Snackstand queues. Again I really cant be bothered to do this now, but those who had stacks of 25 halfway etc may well be advised to do so.

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