Bug on a giant battle (Mountain Clan)

[norfik]

I did my Giant battel we got from BB , due to the tech prob , but i did not get my Epic forge ?? BB i think it thinks i did the second time , but i did not as there was problem with ADV first

[norfik]

yes it is

[ApostolisM]

i opened my refunded giant battle and i was given the dynamite from the adv

[WrenchBender]

I just completed the replacement adv "A Giant Battle" that I received due to the issues last week. I cannot find the building anywhere in rewards or star, is this another bug or was the replacement adv set to be recognized as a second run through instead of a first run ?

[norfik]

i have same prob, did mail support by the looks of the answer they want us to do it all over again the Giant Battle even they can see the blueprints we have in the star so !!!

[halv12]

Answer on problem with missing Epic Forge - given by BB_Ondgrund on german forum :

Natürlich werden wir die Schmiede noch nachliefern. Wir möchten nur sicherstellen, dass auch alles funktioniert bevor wir etwas verschicken. Es ist wichtig, dass wir nicht nur einfach die Schmiede verschicken sondern gleichzeitig die Ursache beheben, da es sonst zu Folgeproblemen kommen kann. Daher muss ich noch um etwas Geduld bitten, wir versuchen dies aber zeitnah zu lösen.

Short translation : Epic Forge will be sent. But first they will make sure that all will work as intended and find out what created the problem. Pleace have patience we are trying to solve it fast.

[norfik]

patience is not my style

[Thejollyone]

I was in the middle of the campaign, I received no compensation, no replacement adventure and the dynamite is also missing from Giant battle. Have had to report this to support today

48 hours later and despite 2 responses from them, still no dynamite in mail to proceed; that's 2 days prem wasted that I paid for - yes paid for as Id just recently purchased another year's worth of prem with gems I paid cash for in the last sale. Deeply regretting spending my hard earned money on this game again now.

I can't believe customer support is this bad in a game that has never been in more need of their customer's loyalty.

EDIT: 2.5 DAYS LATER - Adventure cancelled as I can't wait any longer - well done BB, you've just lost any future financial backing from me.

Be surprised if this game is around in 6 months time given the disdain they show their players.

[norfik]

no new adv ? to start over from ?

[norfik]

i there any news on th missing forge from Giant Battle ?