1. Date and time - when exactly did the problem occur and how long did it take to load the game?
26 dec 2020 7:36 gmt +1 was the last time i had problems
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Downloadable client Have multiple browsers, problem is in the client itself
3. Flash version number (Please always post the complete version number, not just "current")
32.0.0.465
4. Operating System
Windows 10
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Ziggo
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
Cable
7. What's the download/upload speed of that connection?
200mbit down, 100 mbit up
8. Is clearing the Flash Player Cache of any help?
No
9. Does the problem also occur with other browsers?
Not browser related
10. Was the game's tab the only tab that was opened in the browser?
Not browser related

11. Was our guide of any help? GUIDE: Better loading times
Which guide???

My problems seem to be random. Client crashes of 2 minutes or so. I close it start again, sometimes it works first time, sometimes I have to restart 4 times. Eventually it will work, but the crashes are annoying