[Investigation] Long loading times

[Harlequin1963]

1. Date and time - when exactly did the problem occur? since 9.00am today
2. Browser + Browser version number (Please always post the complete version number, not just "current") Edge ( developers version ) Version 74.1.96.24 (Official build) dev (64-bit)
3. Flash version number (Please always post the complete version number, not just "current") 32.0.0.156 64 bit
4. Operating System windows 10 pro x64 --- Brand new clean install today
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use? BT
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use? ADSL
7. What's the download/upload speed of that connection? 3meg down 1/2 meg up
8. Is clearing the Flash Player Cache of any help? no flash cache to clear , completely new install
9. Does the problem also occur with other browsers? Firefox
10. Was the game's tab the only tab that was opened in the browser? except for this to report the problem


15 minutes to finish downloading all files required , then every ten minutes after that the only network traffic is to Facebook ( all errors and warnings are facebook related , many stating incorrect function or calls being made )

request url : https://graph.facebook.com/v2.3/me/p...ss_http_code=1

response : {"data":[{"permission":"email","status":"granted"},{"permis sion":"public_profile","status":"granted"},{"permi ssion":"user_birthday","status":"declined"}]}


Finally connected to game @ 12.02

[Daniel_11]

1. Date and time - when exactly did the problem occur?
problem started at xmas event, got much worse before easter event

2. Browser + Browser version number (Please always post the complete version number, not just "current")
Google Chrome is up to date
Version 73.0.3683.103 (Official Build) (64-bit)

3. Flash version number (Please always post the complete version number, not just "current")
Adobe Flash Player - Version: 32.0.0.171
Status - New


4. Operating System
Windows 10 64 bit version 1803 (from updating amd devices yesterday to try to make it better)

5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
NCF


6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
adsl

7. What's the download/upload speed of that connection?
5 mb down .5 mb up

8. Is clearing the Flash Player Cache of any help?
doesnt seem to, either browser cache or flash cache

9. Does the problem also occur with other browsers?
Edge or Chrome
tried the slim browser but that dont work at all, support forum post on it seem to be outdated also

10. Was the game's tab the only tab that was opened in the browser?
Tried to no effect, also tried disabling the throttling, no effect either

Daniel_11 (EU\Nfl)

[BlackBart1982]

ridiculous loading times now - waiting for event start where, historically, it just gets worse.

[angelqui]

1 normally 5 min
2 anytime of the day when there is more people on it takes a bit longer but not darn 4 h

3 after maintance
4 Sandycove
5 swaziland
6 no

never had any problems to log in unless there was a problem with the game
tried firefox, chrome internet explorer brave
they all get stuck at the same spot

[Purcivel]

1. Date and time - when exactly did the problem occur?
I boot up my PC each day. I log in to Settlers around 0900 EST (1400 CET I think that is) each day with a normal ~1min load time. After playing for an hour or so, I log out of the game. Later around 2200 EST (0300 CET I think) the game takes too long to load so I give up. I shut down my PC each day. This afternoon I tried a login at 1500 EST (2000 CET) and it took too long. I rebooted and when I tired again it took the normal ~1min load time.
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Firefox Quantum 66.0.3 (64 Bit)
3. Flash version number (Please always post the complete version number, not just "current")
32.0.0
4. Operating System
Windows 10
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Local provider
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
Cable
7. What's the download/upload speed of that connection?
60Mbs / 3Mbs
8. Is clearing the Flash Player Cache of any help?
I never clear the Cache. I don't even know how. I never have problems with the game with the exception of this new problem. I used to log in and out of the game at various times without any notable delays.
9. Does the problem also occur with other browsers?
I only use FireFox for this game
10. Was the game's tab the only tab that was opened in the browser?
Yes - I use Chrome and IE but not for this game.

[flexsettler]

I normally log in with chrome and today I had no luck with it, I gave up waitng for over 30 min, but then I tried MS Edge and it loaded in the usual 3-5 min

[Legaz]

still loading cmon \Unable to get property 'contains' of undefined or null reference/Multiple pixels with conflicting versions were detected on this page

[XlynzieX]

45 min...still loading...guess it's pointless...devs have probably gone home for the day anyway

[megh]

1. 15/04/19 20:13 UK. Load bar got half way and stopped on Log-in screen.
2. Firefox 60.0.3 (64bit)
3. Adobe Flash player 32.0.0.171
4. Windows 10 Home OS build 17134.706
5. EE
6. WiFi, through telephone cable (sorry, not very technologically minded)
7. Slow, but never had problems to this degree before. Usual Log-in time approx. 3-5 mins
8. Deleted cache at 20:24 and re-attempted to log-in
9. Internet explorer – tried 13/04/2019 approx 10am – did not load in >1hr
10. Yes
Time is now 21:00 and Log-in screen is still frozen with the load bar at half way. Have only managed to load the game twice since last Tuesday's downtime, both times taking >30mins to Log-in. On one occasion I left my laptop loading for 3hrs and it was still stuck in the same place.

[Halleys]

1. Date and time - when exactly did the problem occur and how long did it take to load the game?
Have been a issue for month.
Loading time is about 30-60min, where it gets stuck just under half way though.
Have been looking at the internet consumption. It drop to 0mbps at this point.
2. Browser + Browser version number (Please always post the complete version number, not just "current")
Attempted on both Chrome Version 73.0.3683.103 (Officiel version) (64-bit) and Microsoft EdgeHTML 17.17134
3. Flash version number (Please always post the complete version number, not just "current")
Adobe Flash Player 32.0.0.171 (64-bit)
4. Operating System
Windows 10 Version 1803
5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
Yousee
6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
cable
7. What's the download/upload speed of that connection?
Have been looking at the internet consumption. It drop to 0mbps when the loading screen is almost half loaded.
8. Is clearing the Flash Player Cache of any help?
no, cleared the browser and flash cache, no change
9. Does the problem also occur with other browsers?
yes
10. Was the game's tab the only tab that was opened in the browser?
yes