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Thread: [Investigation] Long loading times

  1. #121
    Jolly Advisor
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    Northisle
    I haven't had any slow logins in the past 6 years. Chrome and flash updates sometimes prevent me from login in completely.
    Downloading or watching Netflix does increase the loading time significantly but that's not something BB can help

  2. #122
    Nifty
    Join Date
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    Newfoundland
    1 hour 45 mins and still not in, nothing else running in the background.


    1. 14/5/19 and 17.00 gmt - 2 hours 10 mins finally logged in to the game
    2. chrome Version 74.0.3729.131 (Official Build) (64-bit)
    3. flash player 32.0.0.192
    4. Windows 10 enterprise
    5. EE 4G
    6. 4G
    7. What's the download/upload speed of that connection? dont know
    8. Is clearing the Flash Player Cache of any help? No
    9. Does the problem also occur with other browsers? Yes
    10. Was the game's tab the only tab that was opened in the browser? Yes
    Last edited by hiswitzend; 14.05.19 at 18:28.

  3. #123
    Keen Commentor
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    Quote Originally Posted by hiswitzend View Post
    7. What's the download/upload speed of that connection? dont know
    It seems that connection speed is your main problem.
    The game need to download Gygabyte of datas each time you launch it.

    Try your connection speed, for exemple here : Link removed


    Please do not post external links
    Last edited by MOD_Daz; 15.05.19 at 03:33.
    --
    "Do what you say, Say what you have done" - (c) Soupssss - EveryDay
    "The Settlers Online is a strategy game that requires you to plan your actions to get the best results." (c) BB_Torkav - 17.07.19

  4. #124
    Keen Commentor
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    Thank you MOD_Daz for making us respecting the rule.

    The link was an Internet Website that test your connection speed.

    Type "Internet Speed Tester", in any search engine...
    --
    "Do what you say, Say what you have done" - (c) Soupssss - EveryDay
    "The Settlers Online is a strategy game that requires you to plan your actions to get the best results." (c) BB_Torkav - 17.07.19

  5. #125
    Erudite Pioneer
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    Sandycove
    Quote Originally Posted by Soupssss View Post
    The game need to download Gygabyte of datas each time you launch it.
    It really isn't anywhere near even one gig!

  6. #126
    Ruler of the Land topgearfan's Avatar
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    Dunno, if you keep refreshing and not getting anywhere do you not keep accumulating (hopefully the correct term?) the downloaded MB?

    Edit: Im curious is there anyone out there that has problems with Firefox after applying the fix?
    Fighting windmills since Aug 2012.

  7. #127
    Ruler of the Land TheVictorious's Avatar
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    Quote Originally Posted by Soupssss View Post
    The game need to download Gygabyte of datas each time you launch it.
    The game loads around 300MB if cache cleared:


    And 150 MB if the cache is not cleared:
    Hello People

  8. #128
    Keen Commentor
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    Sandycove
    Quote Originally Posted by TheVictorious View Post
    The game loads around 300MB if cache cleared:


    And 150 MB if the cache is not cleared:
    If so, there's obviously more stuff going on here. 300 MB takes less than 3 mins with my connection (1.8MB/s) - this game doesn't finish loading in 9 hours…

    Btw, not been able to play since April 15th... I don't know why I've kept trying, but enough is enough! Life's too short for this rubbish!

    Please watch the language on the forums (even if it is masked)
    Last edited by MOD_Daz; 17.05.19 at 08:22.

  9. #129
    Aunt Irma’s Favourite Writer Durin_d's Avatar
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    One of the reason why the flash client takes so long time to download the .bin files from the cdn is because it uses only one socket to download them. If the client would use multiple sockets for downloading from cdn there would be lower chance of timeouts and the cnd would be better utilized.

  10. #130
    Forum Explorer Kotugo's Avatar
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    The lack of caching for the bigger files is probably creating a lot more server load too, which may also result in it failing to respond for some clients.

    Splitting up the bin files into chunks that the default cache settings work with is likely the easiest fix. It would also sort both the caching and the socket issue. They can't really expect all the players to make modifications to their own browsers.

    It does make me wonder though, why stuff like this and the gem store being broken take so long to fix? The gem store has had issues for a couple of years now, whenever there is a sale most likely. They must have lost loads of potential sales from it, but it just gets ignored or put in the "we are actively working on a fix (but not really)" pile.

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