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Thread: [Investigation] Long loading times

  1. #1
    Community Manager
    Forum Explorer BB_Torkav's Avatar
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    Jan 2019
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    World
    Newfoundland

    [Investigation] Long loading times

    Hello,

    Some of you are experiencing problems with long loading times (sometimes even exceeding 1h).
    In order to compile a clear and concise package of information that will hopefully help our Development Team identify and fix this issue, I'd like to invite you to describe your problems with long loading times in this thread, in the following format:






    1. Date and time - when exactly did the problem occur and how long did it take to load the game?
    2. Browser + Browser version number (Please always post the complete version number, not just "current")
    3. Flash version number (Please always post the complete version number, not just "current")
    4. Operating System
    5. Which internet provider (Telekom, Vodafone, 1 & 1, etc.) do you use?
    6. What type of Internet connection (cable, DSL, VDSL, leased line, fiber, UMTS, LTE, etc.) do you use?
    7. What's the download/upload speed of that connection?
    8. Is clearing the Flash Player Cache of any help?
    9. Does the problem also occur with other browsers?
    10. Was the game's tab the only tab that was opened in the browser?

    11. Was our guide of any help? GUIDE: Better loading times





    Please keep this thread clear of offtopic & please stick to the format.

    Thank you very much for taking the time to post your feedback!
    Last edited by BB_Torkav; 15.05.19 at 09:27.

  2. #2
    Erudite Pioneer
    Join Date
    Sep 2017
    Posts
    76
    World
    Sandycove

    data load show.

    hi
    my log on details, about 3-4 mins
    when i mointor my performance ethernet on the wait time, it is getting a chunk of data , about 32mbs (on fast fibre) and its a 1-2 minutes for that time, your bar is in the middle waiting for the big data to come down, so a slow internet connection will prolong that time.
    my view.
    royavatar , uk time london sand cove r3
    hope this helps.
    Attached Images
    Last edited by royavatar; 22.03.19 at 09:53. Reason: attachment

  3. #3
    Pathfinder
    Join Date
    Nov 2016
    Posts
    5
    World
    Northisle
    Hello,

    1. loading for me is usually 1-2 minutes. Never experienced real difficulties.
    2. is does fluctuate a bit, but never more than 3 minutes at any time of the day.
    3. problem started after yesterday's update. last night , it took 17 minutes to log in. this morning it took 11 minutes to log in.
    beam on the loading screen is stuck half way.
    4. UK.
    5. From the Netherlands
    6. no


    Hope it helps your investigation

    march 22nd and it is back to normal loading times.
    Last edited by makuyii; 22.03.19 at 05:01. Reason: added more info

  4. #4
      Treasure Hunter
    Join Date
    Jun 2014
    Posts
    242
    World
    Northisle
    1. How long does it take to load the game?

    too much time for a 10 years game...
    (more than 2 minutes... with a good internet connection and a very good computer)

    2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?

    They are always too long.
    Acceptable = less than a minute

    3. When did the problems started?


    When i start playing

    4. To what server are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)

    https://www.thesettlersonline.com/en/play

    5. From what country? (optional)
    optional

    6. Are you logging in to several accounts simultaneously?
    no

    7. (Any other information you feel might be relevant to this investigation)

    The game make a full reload each time we launch it.

    Do you know what cache is ? How it works ?

    Maybe it's because you use an obsolete technology named flash... ?
    Last edited by Soupssss; 20.03.19 at 14:20.

  5. #5
    Skilled Student
    Join Date
    Apr 2014
    Posts
    32
    World
    Newfoundland
    1. How long does it take to load the game?
    Just over 5 mins with loading stuck just less than half way through picture loading screen
    2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?
    Consistently this long
    3. When did the problems started?
    No sure - been like this for several weeks now..
    4. To what server are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)
    Newfoundland
    5. From what country? (optional)
    UK
    6. Are you logging in to several accounts simultaneously?
    No
    7. (Any other information you feel might be relevant to this investigation)
    The delay has the feel of a time-out on a URL access. I use a hardware ad-blocker on my network which might affect the load. It'll be interesting to see which sites Settlers accesses while its loading. Might try some experimentation...

  6. #6
      Treasure Hunter
    Join Date
    Jun 2014
    Posts
    242
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    Northisle
    Quote Originally Posted by evilgreenie View Post
    The delay has the feel of a time-out on a URL access. I use a hardware ad-blocker on my network which might affect the load. It'll be interesting to see which sites Settlers accesses while its loading. Might try some experimentation...
    I got uBlockOrigin (best ad blocker at the time).
    and this is the external link blocked :

    graph.facebook.com/v2.3/me/permissions?method=get&pretty=0&sdk=joey&suppress_ http_code=1:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

    http://www.facebook.com/common/scrib...036%22%7D%7D:1 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

    And 191 time this error :
    Mixed Content: The page at '<URL>' was loaded over HTTPS, but requested an insecure plugin data '<URL>'. This content should also be served over HTTPS.

    I've already submited this error, but no one seems to care...


    And all the chat is some jabber stuff in HTTP only... not secure at all...

    This statement is false :
    Last edited by Soupssss; 20.03.19 at 14:34.

  7. #7
    Pathfinder
    Join Date
    Jun 2016
    Posts
    2
    World
    Sandycove
    hello

    1. About 10-20 minutes
    2. Everytime i join the game - its downloading from internet and not loading from cache - so basically downloading about 180-200 mega everytime. No specific timing whether morning afternoon or night
    3. started after christmas event finished - around 2nd week of january
    4. sandycove - user name leb0 - the one and only !
    5. lebanon and even on my trip outside lebanon it was still the same
    6. NO
    7. i use chrome browser

  8. #8
    Skilled Student
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    Jan 2018
    Location
    Scotland
    Posts
    30
    World
    Newfoundland
    1. 20 minutes on average , 25 minutes today.
    2. any time of day
    3. started after christmas event finished - around 2nd week of january
    4. Newfoundland
    5. UK ( Scotland )
    6. no

    7. Bar stops 1/3 way ........ never see it complete the line under the login picture. Using chrome browser. loads same data each time it launches , 800 MB system memory for the game tab

  9. #9
    Keen Commentor Kriegor's Avatar
    Join Date
    Jan 2015
    Posts
    174
    World
    Newfoundland
    1. How long does it take to load the game?
    5 - 10 min. Used to be much faster.
    2. When are the loading times so long (CET time)? Are they acceptable(a few minutes) at some other times of day?
    pretty much always the same
    3. When did the problems started?
    At least 6 weeks ago. Maybe longer just after xmas >?
    4. To what server (Gameworld) are you trying to login? (and with what username, if it's different than the one you're posting the feedback with)
    Kriegor lives in NewFoundLand
    5. From what country? (optional)
    Australia
    6. Are you logging in to several accounts simultaneously?
    No only 1 account
    7. (Any other information you feel might be relevant to this investigation)
    I still get the file load error from time to time. Even on my brand new (1 week old) laptop.
    Last edited by Kriegor; 21.03.19 at 12:08.

  10. #10
    Skilled Student
    Join Date
    Nov 2011
    Posts
    33
    World
    Newfoundland
    Quote Originally Posted by leb0 View Post
    hello

    2. Everytime i join the game - its downloading from internet and not loading from cache - so basically downloading about 180-200 mega everytime. No specific timing whether morning afternoon or night
    3. started after christmas event finished - around 2nd week of january
    4.
    Seems that I could be having the same problem as leb0 - Last three months I have been getting this message from ISP (At the end of your allocation your peak service will be throttled to 128 kbps

    It makes no difference which server I am trying to load, I play on 4 servers - from Australia. Can take up to 45 minutes to load, after reaching about 40% on the loading bar. I use Chrome, Firefox and Facebook to load. NOT all at once

    By the way I have been playing almost since each server was opened.
    Last edited by megg; 21.03.19 at 12:13.

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