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Thread: Account is locked

  1. #11
    Ruler of the Land topgearfan's Avatar
    Join Date
    Aug 2012
    Posts
    1,287
    World
    Newfoundland
    Quote Originally Posted by Soupssss View Post
    I was connected last night, and all chats went Offline during an undetermined time...

    What happened ?
    Weekly chat reset. There was a popup.
    Was fighting windmills from Aug 2012 to Oct 2019.

  2. #12
    Enlightened Sage
    Join Date
    Feb 2012
    Location
    Finland
    Posts
    894
    World
    Newfoundland
    Something fishy going on here. Many of the poster names are kinda related to each other in pairs (theme, context, etc.), with similar join dates and all on the same server...

  3. #13
    Treasure Hunter Nihilista's Avatar
    Join Date
    Mar 2012
    Location
    Sweden
    Posts
    234
    World
    Newfoundland
    Quote Originally Posted by Mannerheim View Post
    Something fishy going on here. Many of the poster names are kinda related to each other in pairs (theme, context, etc.), with similar join dates and all on the same server...
    Yapp. And the fact that ”iloveoov” and ”stork_samsung” are nicknames directly taken from two very famous Starcraft professional players is very telling to me... seems like a extremely unlike coincidence that two differeny players, got their nicknames from the very same ”source”, plays on the same server on TSO just happen to be banned at the same time.

    I know my Starcraft - played the franchise for 20 years now.
    Last edited by Nihilista; 10.07.19 at 13:10.
    "Monsters are real, and ghosts are real too. They live inside us, and sometimes, they win."

  4. #14
    Pathfinder
    Join Date
    May 2019
    Posts
    3
    World
    Newfoundland
    Can you give me an explanation??

    Why is my account blocked?

  5. #15
    Pathfinder
    Join Date
    May 2019
    Posts
    3
    World
    Newfoundland
    Are you paying for the signing loss?

  6. #16
    Pathfinder
    Join Date
    May 2019
    Posts
    3
    World
    Newfoundland
    And my VIP time.

  7. #17
    Pathfinder
    Join Date
    Apr 2019
    Posts
    1
    World
    Newfoundland
    “Your access to the game has been blocked for the following reason:

    You have been banned. Please contact Support.” why?

  8. #18
    Original Serf
    Join Date
    Mar 2018
    Posts
    10
    World
    Newfoundland
    I re-edited the 1st layer and hope to get an understanding.

  9. #19
    Enlightened Sage
    Join Date
    Feb 2012
    Location
    Finland
    Posts
    894
    World
    Newfoundland
    Quote Originally Posted by wizardleyoyo View Post
    I re-edited the 1st layer and hope to get an understanding.
    Those certainly would explain why bans would happen automatically/manually, especially due 2. and 3.

    However only way to attempt to resolve it is to contact the support by using email: ingame.support@thesettlersonline.com or the contact form: https://www.thesettlersonline.com/en/help-and-support

    Everyone should do it by using their own login or email. BTW support is sometimes super slow and can take days to get a reply.

  10. #20
    Community Manager
    Forum Explorer BB_Torkav's Avatar
    Join Date
    Jan 2019
    Posts
    316
    World
    Newfoundland
    All affected accounts, please contact our Support Team: https://www.thesettlersonline.com/en/help-and-support (the contact form at the very bottom of the page)

    This thread will now be closed. As it is forbidden by the Code of Conduct to discuss bans on the Forum, all further threads about this issue will be closed as well.

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