Reply to Thread
Results 1 to 2 of 2

Thread: Re ticket raising thread below

  1. #1
    Guide of the Month Ruler of the Land Nogbad's Avatar
    Join Date
    Dec 2011
    Location
    Darkest Dorset
    Posts
    1,660
    World
    Newfoundland

    Re ticket raising thread below

    This bug in the ticketing system has been going on for at least 2 years now.
    The system is sending out the standard auto-response then closing the ticket even before support have answered it. By the time you get the response, you cannot reply to it because it's already closed, and you end up with ridiculous chains of new tickets each referring back to the original, as each subsequent ticket also auto-closes.
    It's made the entire ticketing system useless and no sign that BB are even addressing it, and the irony is that if you do try to raise a ticket to highlight the issue, the bug auto-closes that so it is effectively blocking us from reporting it.
    We love our new CM.

    Newfoundland: 20th November 2011 to 25th November 2014. RIP
    It was good while it lasted.

  2. #2
    Original Serf
    Join Date
    Feb 2019
    Posts
    11
    World
    Sandycove
    Thank you for your comments... I am so frustrated .... and in addition disappointed that a Mod would close the forum entry. So its not even going to be looked at in the bug reporting system. If BB want to intoduce an expensive buff that you have to trust someone else to apply, then they should be prepared to investigate when one goes "missing", I want my 3k gems back

Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Ubisoft uses cookies to ensure that you get the best experience on our websites. By continuing to use this site you agree to accept these cookies. More info on our privacy.