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Thread: Guildie cannot login - white screen at login

  1. #1
    Ruler of the Land
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    Feb 2013
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    Cotswolds in UK
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    Northisle

    Guildie cannot login - white screen at login

    Member if guild gets this when tries to login

    prnt.sc/ssmq14

    Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried different browsers etc.

    All suggestions appreciated so I can pass them along.

  2. #2
    Pathfinder
    Join Date
    Sep 2019
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    4
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    Northisle
    I had the same issue yesterday but it simply cleared later in the day

  3. #3
    Town Crier
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    Feb 2012
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    Newfoundland
    That white window can happen if you have its content blocked by addons or domain restrictions

  4. #4
    Community Manager
    Skilled Student BB_Trafffer's Avatar
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    May 2020
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    38
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    Newfoundland
    Quote Originally Posted by lordloocan View Post
    Member if guild gets this when tries to login

    prnt.sc/ssmq14

    Started when the new Ubi login option arrived. Solutions? Has cleared cache, tried different browsers etc.

    All suggestions appreciated so I can pass them along.
    Hey!

    Could you please try to clear your browser cache, and make sure that addons are not blocked?

    BB_Trafffer

  5. #5
    Ruler of the Land
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    Not me but will pass suggestion along on email

  6. #6
    Committed Clicker
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    Aug 2013
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    Danmark
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    Newfoundland
    i tried several browsers even safari, they all work

  7. #7
    Ruler of the Land
    Join Date
    Feb 2013
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    He finally got on. Issue oddly arose after did clear cache as had an issue placing sunflower field. Ended up factory resetting laptop.

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