Reply to Thread
Results 1 to 9 of 9

Thread: No GEMS Money Taken

  1. #1
    Glorious Graduate
    Join Date
    Mar 2012
    Posts
    131
    World
    Newfoundland

    No GEMS Money Taken

    I bought Gems yesterday while the happy hour was on I didnt get the usual email confirming order and havent had the gems yet the money has been taken from my account..This is here for the BB of this forum to go and check as I have mailed support and as usual their slow and if it waits for then a day they close a ticket

  2. #2
      Eggcellent Essayist
    Join Date
    Aug 2013
    Location
    Denmark
    Posts
    558
    World
    Newfoundland
    send BB_Trafffer a message maby he will be kind enough to help you out

  3. #3
    Glorious Graduate
    Join Date
    Mar 2012
    Posts
    131
    World
    Newfoundland
    Quote Originally Posted by qawpaw View Post
    send BB_Trafffer a message maby he will be kind enough to help you out
    Thank you I just left him a message

  4. #4
    Skilled Student
    Join Date
    Apr 2012
    Posts
    32
    World
    Northisle
    and me money taken and no gems on happy hour, contacted Xsolla and they said contact support.

  5. #5
    Glorious Graduate
    Join Date
    Mar 2012
    Posts
    131
    World
    Newfoundland
    Quote Originally Posted by Len_Bright View Post
    and me money taken and no gems on happy hour, contacted Xsolla and they said contact support.
    same and i am still waiting they have the receipt and the proof I have paid yet they are still keeping me waiting terrible customer service

  6. #6
    Pathfinder
    Join Date
    Feb 2012
    Posts
    4
    World
    Northisle
    I buy a gem last friday and not receive it still now, so i try to refund

  7. #7
    Community Manager
    Eggcellent Essayist BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    572
    World
    Newfoundland
    Some players experienced issue with receiving gems after purchase. We are aware of it, and looking into it.

    If you didn't receive your gems, please contact our support team. Make sure to attach Invoice ID, and as many details as possible.


  8. #8
    Glorious Graduate
    Join Date
    Mar 2012
    Posts
    131
    World
    Newfoundland
    Quote Originally Posted by BB_Trafffer View Post
    Some players experienced issue with receiving gems after purchase. We are aware of it, and looking into it.

    If you didn't receive your gems, please contact our support team. Make sure to attach Invoice ID, and as many details as possible.

    That's all well and good but should not be taking this long to fix especially when you have screen shots and receipts provided as soon as they had been looked at they should of been dealt with If i was to call a company to say i hadnt received something and they knew i hadnt they would reissue the order or gave a refund while i was on the phone I am getting very vexed now as the money has cleared my account and my ticket has meant to be with a agent since yesterday morning ...but no answer has been given to why the delay nor to how long I for one am expected to wait and i can see a few others have had the same issue

  9. #9
    Glorious Graduate
    Join Date
    Mar 2012
    Posts
    131
    World
    Newfoundland
    Finally got the gems 5 minutes ago

Reply to Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

Ubisoft uses cookies to ensure that you get the best experience on our websites. By continuing to use this site you agree to accept these cookies. More info on our privacy.