Gems

At the top of the screen there are 2 icons showing Gems - Gems with a total and Gems with a plus sign by its side. I have open numerous boxes which reward gems and NOT RECEIVED them. The gem symbol from the reward box goes to the Gems icon with the plus by the side and does not increase the value of the gems with the number by its side. I have sent numerous tickets to support with screen shots showing that the gem total available to me does not increase. Despite this I get a reply saying i received the gems. In such cases the number has not increased. The latest occurrence of reward gems going to the GEM with a plus sign happened within the last few minutes - 1338 approx in the UK. Not happy as I have no gem pits.

Happens on other servers too.