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Thread: Gems purchase

  1. #1
    Pathfinder
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    Jul 2020
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    Northisle

    Gems purchase

    Hello,

    I have bouth 2 times gems - one for 1700 and second 600 today. The problem is that I didnt receive anything. Could you please advise me why?

    Thank you.
    Regards,
    Stani

  2. #2
    Ruler of the Land
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    Newfoundland
    Quote Originally Posted by StanTray View Post
    Hello,

    I have bouth 2 times gems - one for 1700 and second 600 today. The problem is that I didnt receive anything. Could you please advise me why?

    Thank you.
    Regards,
    Stani
    if you havent had them in a couple hours from when you bought them you need to send a in a ticket with the receipts you would of had email so they can check you bought them its also worth checking with the company you used to pay them that payment has been taken

  3. #3
    Pathfinder
    Join Date
    Oct 2012
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    Northisle
    Hello!

    One of hungarian players has the same problem. She has bought gems for money 1 month ago. She sent the money, but gems didn't appear at her.
    I helped to write a letter to support in english, but support didn't answer her. No answer, no gems, no money.
    Support didn't answer my letter too in another issue.

    Please check the team!

    Thanks!
    pcsaba64738

  4. #4
    Ruler of the Land
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    Newfoundland
    Quote Originally Posted by pcsaba64738 View Post
    Hello!

    One of hungarian players has the same problem. She has bought gems for money 1 month ago. She sent the money, but gems didn't appear at her.
    I helped to write a letter to support in english, but support didn't answer her. No answer, no gems, no money.
    Support didn't answer my letter too in another issue.

    Please check the team!

    Thanks!
    pcsaba64738

    SEE below might help

    Quote Originally Posted by BB_Trafffer View Post
    Hey again.

    It could also happen if you replied before the agent. However, as we are currently having some issues with the Support System, please DM me with your Ticket ID, and I will look into it. If anyone has a similar issue, feel free to PM me as-well!

  5. #5
    Pathfinder
    Join Date
    Oct 2012
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    Northisle
    Thank you, i sent a PM to you...

  6. #6
    Ruler of the Land
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    Quote Originally Posted by pcsaba64738 View Post
    Thank you, i sent a PM to you...
    you need to pm BB_Trafffer not me other then the advise above i cant help you

  7. #7
    Community Manager
    Battle Hardened Contributor BB_Trafffer's Avatar
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    May 2020
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    Newfoundland
    Quote Originally Posted by pcsaba64738 View Post
    Thank you, i sent a PM to you...
    Please PM me with the details and I will check it out!

  8. #8
    Dedicated Scribe
    Join Date
    Feb 2012
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    Northisle
    I wouldn't bother buying gems, this game could be gone by the end of the year

  9. #9
    Original Serf
    Join Date
    Mar 2020
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    12
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    Sandycove
    same here, sent pm to bb traffler.

    18 hours, still no gems, lost out on pumpkins from sending out the explorers i was going to buy, this is really un productive
    Last edited by ArianaDubock; 20.10.20 at 14:32.

  10. #10
    Pathfinder
    Join Date
    Aug 2012
    Location
    batley
    Posts
    3
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    Northisle
    hi, i recently bought gems and nothing has shown in my account, i got receipts to say completed but noything, this has happened to twice now and becoming frustrating, please help

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