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Thread: Gems purchase

  1. #11
    Pathfinder
    Join Date
    Mar 2012
    Posts
    2
    World
    Northisle
    a month ago I bought gems and I didn't receive anything, the people from the support didn't help me either, remaining with the money given and without gems. today I suffered the same thing again. Is it still worth getting tired of this game?

  2. #12
    Glorious Graduate
    Join Date
    Mar 2012
    Posts
    130
    World
    Newfoundland
    Quote Originally Posted by Alessy View Post
    a month ago I bought gems and I didn't receive anything, the people from the support didn't help me either, remaining with the money given and without gems. today I suffered the same thing again. Is it still worth getting tired of this game?
    Assume you eventually got your gems last time because if you didnt you would be a fool to try again...you will get them just there slow at giving them back out until they confirm the proof ..having you receipt will help do as already suggested and if support hasnt answered message the BB on this forum in this thread

  3. #13
    Original Serf
    Join Date
    Dec 2017
    Posts
    18
    World
    Sandycove
    I bought gems this morning and still have nothing in my account either. It's been roughly 11 hours since I purchased them. Never had an issue before. I sent an email to support, hopefully they get it sorted.

  4. #14
    Community Manager
    Forum Explorer BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    318
    World
    Newfoundland
    If you bought gems and didn't receive them, please contact our support team, they will be able to help. To speed up the process, please add a receipt.

  5. #15
    Pathfinder
    Join Date
    Mar 2012
    Posts
    8
    World
    Northisle
    I bought gems yesterday - 22,000 during happy hour. No gems appeared. Raised a ticket with support - no response. Looks like I'm £35 down

  6. #16
    Master of Strategy
    Join Date
    Nov 2011
    Posts
    919
    World
    Newfoundland
    just re-submit, eventually it lands on a helpful desk

  7. #17
    Pathfinder
    Join Date
    Mar 2012
    Posts
    8
    World
    Northisle
    I've raised two tickets with all info - still no response

  8. #18
    Community Manager
    Forum Explorer BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    318
    World
    Newfoundland
    Quote Originally Posted by BillyGoatGruff View Post
    I've raised two tickets with all info - still no response
    Could you please send me a Private Message with the TicketID?

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