We got a FAQ here. If you're still having problems, please contact our support team.
I have read this FAQ many times. It does not help with my problem. I cannot see the "Migrate to Ubisoft account" option in my profile so all the remaining advice which refers to this process does not appear to help me.
I have a Ubisoft account and if I log in with it the game opens at level one.
I can ONLY login to my correct Level 72 with the Facebook login option.
If I delete my Ubisoft account will this magically reinstate the "Migrate to Ubisoft" option in my profile and allow me to create a new account linked to the correct level or will I be frozen out completely?
Will support actually help me, or just wait three days and close the ticket?