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Thread: [Feedback] Ubisoft Guide - Step by Step

  1. #11
    Pathfinder MommaMidnight's Avatar
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    Feb 2019
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    7
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    Sandycove
    ok, the guild i'm in seems to have a few players that have used ubi login for test and when they try to link main account to ubi login they can't link it's already linked. prnt.sc/w3ihld

    Is there any way we can get around this without having to delete test account or making new ubi account etc???? Time is fast running out and would rather not lose players due to fiddly issues like this, if we can avoid it pls.

    Edit: One recommendation suggested is would it be possible to have deactivation period on test accounts be dropped to something like 48h so if this is the issue stopping main account being linked we can get it fixed faster???
    Last edited by MommaMidnight; 15.12.20 at 23:59.
    There are 10 types of people in this world. Those who understand binary, and those who don't.

  2. #12
    Community Manager
    Quartermaster BB_Trafffer's Avatar
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    May 2020
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    261
    World
    Newfoundland
    Quote Originally Posted by MommaMidnight View Post
    Is there any way we can get around this without having to delete test account or making new ubi account etc???? Time is fast running out and would rather not lose players due to fiddly issues like this, if we can avoid it pls.
    Currently, it is not mandatory to use a Ubisoft Account, so we will not change it. However, when this is the only way to log in, we will announce it together with all the details.

    Roughly in mid-January, you will also require a Ubisoft Connect (formerly Uplay) account to continue playing. This has several reasons such as security, homogenizing our technology overall instances, and getting ready for all future steps. So, this is another important task we all need to complete as early as possible to ensure our islands continue thriving.
    Source

  3. #13
    Glorious Graduate
    Join Date
    Sep 2017
    Posts
    116
    World
    Sandycove
    hi been playing Friday sat, sun now getting this message
    "something went wrong, please make sure to start the game via the website, also make sure that you are still logged in, if problem persists, please contact support"
    re done , reset, cache , dns browswer edge, log in log out log in still will not play just above messag,
    sending to support no email reply happens so no referance to put here, so contact support does not exits, put in on facebook and no reply from any BBS people yet looks like everyone is in hiding
    regards royavatar, very very very very very very upset

  4. #14
    Original Serf
    Join Date
    Aug 2018
    Posts
    11
    World
    Northisle
    getting same message royavatar, every time i close down, but always boots up again. needs to be looked at.

  5. #15
    Pathfinder
    Join Date
    Jul 2019
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    3
    World
    Sandycove
    how did you detach the level1? I couldn't figure out how!

  6. #16
    Pathfinder PharTing's Avatar
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    Apr 2018
    Location
    Central Queensland coast, Australia
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    8
    World
    Northisle
    So WHEN are the 32-bit and Linux downloadables dropping please?

    We are trying to build a bit of a bank of presents for our guildies who cannot currently connect, but if BB are not going to have those overlooked clients released before the xmas merchant dries up, it is a waste.

    More information please BB.... .Keep us in the loop!

  7. #17
    Wordsmith Durin_d's Avatar
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    Mar 2012
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    FIN
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    Northisle
    Quote Originally Posted by PharTing View Post
    So WHEN are the 32-bit and Linux downloadables dropping please?

    We are trying to build a bit of a bank of presents for our guildies who cannot currently connect, but if BB are not going to have those overlooked clients released before the xmas merchant dries up, it is a waste.

    More information please BB.... .Keep us in the loop!

    32-bit and MacOS will come in January, so after the event has ended.

    There will not be client for Linux.

  8. #18
    Pathfinder
    Join Date
    May 2020
    Posts
    2
    World
    Newfoundland
    I still cannot get passed a message "cannot update client". I'm going nuts trying to figure this out. It is, no doubt ,easy for some of you but there is something i am not getting.

  9. #19
    Original Serf EdwardTheSlayer's Avatar
    Join Date
    Dec 2018
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    15
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    Sandycove
    So, if you already login using the [ Login (Ubisoft Account) ] button, then I assume you need do nothing more?

  10. #20
    Glorious Graduate
    Join Date
    Mar 2014
    Posts
    149
    World
    Newfoundland
    From the first message on the thread that led here-

    'After entering The Settlers Online site you will be greeted with a message allowing you to link your Uplay account with The Settlers Online account.'

    Is the 'Uplay account' the thing that is created/accessed by the CREATE AN ACCOUNT/LOGIN on the white UBISOFT screen shown a bit further down the original thread.

    There is no reference to a Uplay account above this reference so how do people know what it is?

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