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Thread: [Feedback] Ubisoft Guide - Step by Step

  1. #61
    Quartermaster JohnRo79's Avatar
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    Quote Originally Posted by Boudicaa View Post
    I dont get the option to logon with my legacy account - It showed a couple of weeks ago, but as I couldn´t remember my password I couldn´t proceed) Have sent several tickets to support but they are all unanswered -
    so how did you post on this forum then?

  2. #62
    Pathfinder
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    May 2020
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    Sandycove
    i need help!
    i have an account with Facebook!
    is it gonna be affected?
    if yes in need guidance

  3. #63
    Pathfinder
    Join Date
    Sep 2016
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    Newfoundland
    Hi,
    I post this message for my friend ,he has no access to his account anymore becouse he have not migrated from legacy to ubisoft login.

    Legacy login is not available anymore on start page,only ubisoft login.
    This makes it impossible to migrate legacy to ubisoft,the only thing that happens is you create a new level 1 account.

    My friend is worry he has lost 9 year of playing this game.

    Can someone explain what to do now?

  4. #64
    Committed Clicker
    Join Date
    Aug 2014
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    439
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    Sandycove
    Quote Originally Posted by syclone44 View Post
    Hi,
    I post this message for my friend ,he has no access to his account anymore becouse he have not migrated from legacy to ubisoft login.

    Legacy login is not available anymore on start page,only ubisoft login.
    This makes it impossible to migrate legacy to ubisoft,the only thing that happens is you create a new level 1 account.

    My friend is worry he has lost 9 year of playing this game.

    Can someone explain what to do now?
    Contact BB_Trafffer by private message.

  5. #65
    Ruler of the Land
    Join Date
    Feb 2013
    Location
    Cotswolds in UK
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    1,339
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    Northisle
    From German server login page:

    March 20, 2021 Preparation: Ubisoft login

    Dear settlers,



    After the elimination came as a surprise for some settlers and thus various problems arose, we would like to give you the chance to migrate again for a short time by reactivating the legacy login. You can find the instructions here .

    Should you still want to wait until the legacy button is completely removed and do NOT migrate, you should check the following data:
    • The email that is stored in your account. You can view and change them under "My Profile" on the start page. If it is no longer up-to-date, please change it.
    • Remember your passwords. The browser's memory function will not help you. You have to know the passwords and type them in by hand. Should you no longer know your passwords, please use the legacy button under "Forgot your password" to resend and remember!


    Please never share your passwords! We would never ask for it either.

    Thank you for your comments and your understanding.
    BB_Kumakun

  6. #66
    Pathfinder
    Join Date
    Nov 2011
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    Newfoundland
    Quote Originally Posted by BB_Trafffer View Post
    Hey everyone,

    the issue has been resolved and everyone should now be receiving emails shortly after the request. Note - you can still use your Facebook account to play.
    I tried again and despite waiting 2 days still never received an email. Doesn't look like its working still

  7. #67
    Community Manager
    Quartermaster BB_Trafffer's Avatar
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    May 2020
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    261
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    Newfoundland
    Quote Originally Posted by syclone44 View Post
    Hi,
    I post this message for my friend ,he has no access to his account anymore becouse he have not migrated from legacy to ubisoft login.

    Legacy login is not available anymore on start page,only ubisoft login.
    This makes it impossible to migrate legacy to ubisoft,the only thing that happens is you create a new level 1 account.

    My friend is worry he has lost 9 year of playing this game.

    Can someone explain what to do now?

    You can still merge your account: please contact our support team directly - they will manually send you a migration link.

    Quote Originally Posted by yxxxx View Post
    I tried again and despite waiting 2 days still never received an email. Doesn't look like its working still

    Please check JUNK/SPAM/PROMOTION folder. If you still didn't receive it, please contact our Support Team.
    Last edited by BB_Trafffer; 22.03.21 at 14:53.

  8. #68
    Pathfinder
    Join Date
    Nov 2011
    Posts
    8
    World
    Newfoundland
    Quote Originally Posted by BB_Trafffer View Post

    Please check JUNK/SPAM/PROMOTION folder. If you still didn't receive it, please contact our Support Team.
    Ok I will contact support

    Quote Originally Posted by yxxxx View Post
    Ok I will contact support
    They sorted me out really quickly and easily very impressed.
    Last edited by BB_Trafffer; 24.03.21 at 15:38. Reason: double post

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