In ref the above comments from the guide to setting up the Ubisoft login and associated issues.
"Afterwards, you will receive an e-mail including additional information (please note - this may take a while). The E-mail will have a link allowing to set a new password for The Settlers Online"
Some questions -
a) 'this may take a while' - are we talking hours, days, weeks or ?
b) 'you will receive and e-mail including additional information' - who sends this email, what address does it come from, what address is it sent to ?
c) in the event of an email never appearing who should we contact ?
Thanks