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Thread: Removing Access via Facebook

  1. #1
    Keen Commentor
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    Removing Access via Facebook

    In ref the above comments from the guide to setting up the Ubisoft login and associated issues.

    "Afterwards, you will receive an e-mail including additional information (please note - this may take a while). The E-mail will have a link allowing to set a new password for The Settlers Online"

    Some questions -

    a) 'this may take a while' - are we talking hours, days, weeks or ?

    b) 'you will receive and e-mail including additional information' - who sends this email, what address does it come from, what address is it sent to ?

    c) in the event of an email never appearing who should we contact ?

    Thanks
    Last edited by cat_flap; 20.02.21 at 08:05.

  2. #2
    Nifty
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    When I tried last week. I waited for about 6 hours and no email. Even sent a ticket request to the tech team, but still as of writing this I have had no reply.
    I re-iinked my account back to Facebook (well I think I have, as it shows up there) and managed to finish off the last event

  3. #3
    Keen Commentor
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    That's precisely what happened to one of my guildie's and is why I am asking the questions, thanks

  4. #4
    Ruler of the Land
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    Checked spam email folder?

  5. #5
    Nifty
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    Yup checked spam email and nope no email. Followed the guide to the letter.

  6. #6
    Glorious Graduate amazola's Avatar
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    The problem seems to be that the tech team are not responding and sending the much awaited mail. Some of our guildies have followed the instructions to the letter, but still no mail, I wonder if there is a way round it?
    ‘Give a girl the right shoes, and she can conquer the world.’ – Marilyn Monroe

  7. #7
    Forum Explorer JohnRo79's Avatar
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    Quote Originally Posted by amazola View Post
    The problem seems to be that the tech team are not responding and sending the much awaited mail. Some of our guildies have followed the instructions to the letter, but still no mail, I wonder if there is a way round it?
    is the facebook email already assigned to a legacy account? and if so , is there an unwanted game account assigned to it too?
    Last edited by JohnRo79; 20.02.21 at 14:00.

  8. #8
    Erudite Pioneer
    Join Date
    Nov 2014
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    Sandycove
    Mail comes from: Ubisoft <news@news.ubisoft.com>
    Subj: Transfer your The Settlers® Online account
    Body:
    Hello xxxxxx!

    You recently deleted your account on The Settlers® Online on Facebook or another social network. If you would like to continue using your account, please enter a new password here.

    Thanks,
    Your "The Settlers® Online" Team

  9. #9
    Pathfinder
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    Anyone successfully migrated their account.?
    I have my account linked to Facebook/ I also have a ubi account with the same email. When I log on using the legacy my island isn't there its a brand new island level 1! I read that you have to go into the profile and delete this 'New Settler' account before you can log in and replace it with the one linked to Facebook. Anyone done this and it all worked out ok?

  10. #10
    Nifty
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    So are we suggesting that the email is sent by a human and not automated?

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