i don't know where to report this but can someone at settlers online explain to ubisoft how settlers online works? i have tried and failed to link my legacy account to my ubisoft account so reported the problem to settlers support who said they can't help and i need to contact ubisoft support. i contacted ubisoft support and they told me to contact settlers support. when i explained that they had referred me to them they asked for the activation key from when i purchased settlers online!
i have spent several years and a lot of money in building my island so i really don't want to start as a new settler once the game is available on unity platform an my legacy account stops working. i followed the instructions given to link the accounts but it just tells me that the ubisoft account is already linked to another account! unfortunately i don't know what account it is linked to and ubisoft are being less than helpful when i explain patiently for the umpteenth time that the only purchase i have made is for in game resources and i have given them over and over again the email address that i used for both legacy and ubisoft accounts (it is the same one) and the user name for each of the accounts.