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Thread: Game broken following 23Mar21 update...

  1. #1
    Pathfinder
    Join Date
    Mar 2017
    Posts
    3
    World
    Sandycove

    Game broken following 23Mar21 update...

    Following today's update I'm having several severe graphical problems. No text in any of the Chat tabs, Star and Mayor are completely empty, no text on any of the Quests, and in the lower ribbon I can't select players or select between All/Friends/Guild. Also, the game doesn't adjust to fit a resized window.

    I have tried the following but nothing has changed...
    - uninstall/reinstall the Client
    - restart the PC (Win10/64)
    - restart the internet cable modem (Virgin Media)
    - install TSO onto a completely different and fresh computer

    It seems that not everyone is affected, but this does completely prevent me from playing.
    Ticket raised, but based on previous experience I doubt I'll get any response.

    Any suggestions (helpful ones, please) ?

  2. #2
    Pathfinder
    Join Date
    Dec 2015
    Posts
    7
    World
    Newfoundland
    At least you can get into the game, Flush.

    I am faced with the same issue I face after every 'update' since the demise of Flash....

    "Your client could not be updated!"

  3. #3
    Pathfinder
    Join Date
    Mar 2017
    Posts
    3
    World
    Sandycove
    Update...
    Its definitely a compatibility problem between my Island's database and the post-23Mar21 Client.
    No change following today's update.
    Not a peep from Support.
    I guess I'm in the cold, joining the massing crowd of those who are also unable to play.

  4. #4
    Forum Explorer JohnRo79's Avatar
    Join Date
    Apr 2019
    Posts
    305
    World
    Northisle
    have you tried testserver? is it working ok for you?

  5. #5
    Pathfinder
    Join Date
    Mar 2017
    Posts
    3
    World
    Sandycove
    Hi JR.
    I have tried a friend's account and that works perfectly.
    When they tried my account they experienced the same problems as I do.
    Both 32-bit and 64-bit Clients exhibit the same rendering faults.

  6. #6
    Community Manager
    Forum Explorer BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    327
    World
    Newfoundland
    Hey TheFlush!

    Please check your forum inbox, I sent you a PM.

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