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Thread: Easter quest line bugged

  1. #11
    Erudite Pioneer
    Join Date
    May 2013
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    97
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    Sandycove
    BB Traffer

    I tried to contact you Yesterday and Monday and all i got back was

    Thank you for contacting the 'The Settlers Online' customer support team.

    Apparently, you were trying to respond to a ticket that had been closed and deemed resolved. Please create a new ticket.
    If you create a new ticket and wish to continue the conversation from a previously closed ticket, please make sure to reference the original ticket number.

    Best regards,

    The 'The Settlers Online' Support-Team

    Help ???

  2. #12
    Community Manager
    Forum Explorer BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    318
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    Newfoundland
    Hey Teardrop46!

    You can't re-open the closed ticket. Please simply create a new one.

  3. #13
    Erudite Pioneer
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    Sandycove
    BB_Traffer

    about your message

    " Hey Teardrop46!

    You can't re-open the closed ticket. Please simply create a new one. "

    I DID create TWO NEW tickets , the reply i got from BOTH NEW tickets was the same as i have said.


    I have sent a Third one. lets see what happens this time.
    Last edited by Teardrop46; 15.04.21 at 09:13.

  4. #14
    Erudite Pioneer
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    May 2013
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    Sandycove
    Quote Originally Posted by BB_Trafffer View Post
    Hey Teardrop46!

    You can't re-open the closed ticket. Please simply create a new one.

    so THIRD try to create a ticket resulted in SAME reply from you team

    so i get nothing from you

  5. #15
    Original Serf
    Join Date
    Nov 2016
    Posts
    20
    World
    Sandycove
    The help is "We know about this bug. Here you have 500 eggs compensation." And your quest stays where it is.

  6. #16
    Quartermaster
    Join Date
    May 2012
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    252
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    Sandycove
    Quote Originally Posted by BB_Trafffer View Post
    Hey everyone!

    If you experience this issue, please contact our support team directly, they will be able to help you.

    You can do this by submitting the form directly from our website or by sending us an email.
    I've contacted support 3 times already and got no reply at all

  7. #17
    Community Manager
    Forum Explorer BB_Trafffer's Avatar
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    May 2020
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    Newfoundland
    If you contacted the support team but didn't get a reply, please send me a private message with the support ticket number (you should get it from Auto-Reply).

  8. #18
    Pathfinder
    Join Date
    Mar 2020
    Posts
    3
    World
    Sandycove
    Sent 2 messages to the support but get no ticket number and no reply

  9. #19
    Quartermaster
    Join Date
    May 2012
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    252
    World
    Sandycove
    Got no ticket number either

  10. #20
    Original Serf
    Join Date
    Feb 2014
    Location
    England
    Posts
    18
    World
    Newfoundland
    Quote Originally Posted by BB_Trafffer View Post
    If you contacted the support team but didn't get a reply, please send me a private message with the support ticket number (you should get it from Auto-Reply).
    I logged the same issue with support yesterday.

    I have a ticket number, so will PM you now.

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