My game has gone back to level 1

[hades8840]

Unfortunately because I do not use the email for any other purpose, other than Settlers, I have not logged in to it for a long time, so the email provider has deleted it and they have said they cannot reinstate it.

thats not the first time i seen something simalar happen we had someone in our guild who couldnt get back into there account after the swap over and they tried for weeks asking BB including the one on here in the end they wouldnt help so they quit the game all them bought gems and time wasted because they woukdnt do the right thing

[newsettlr]

Oh, that is terrible.

Trafffer has said my account is linked with a Facebook account, which it certainly is not meant to be. He has asked me to log into the game with Facebook.

I have asked him for more information so I can proceed.

[lordloocan]

Ok, son had this one, contact Ubisoft and explain, they will ask a few basic security questions and then allow you to change the email.

[BB_Trafffer]

Unfortunately because I do not use the email for any other purpose, other than Settlers, I have not logged in to it for a long time, so the email provider has deleted it and they have said they cannot reinstate it.

If you have a Ubisoft account and cannot access email, we (The Settlers Online support) can't help you - because we can't change it. You must contact Ubisoft Support and request an email change. It is possible, but for security reasons, they will ask you questions to verify your account ownership.

In your case, the problem seems to be different from this one, but we'll solve it in a private message, not here.

[settleronline50]

Thanks to Trafffer for fixing my game.

I now log in to my game with my new email address and a new password and all is working correctly.

Thanks to all that helped.