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Thread: Maintenance, Tues 13th.

  1. #1
    Guide of the Month Ruler of the Land Nogbad's Avatar
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    Maintenance, Tues 13th.

    Firstly, thank you for the advance notice, makes a welcome change to logging in and finding an unannounced maint is just about to start.

    What "issues" are being addressed?
    I'd really like to see the end of the bug that keeps closing tickets before support even read them, it's been nearly 6 years now!
    Utter farce getting a response to an already closed ticket, and means you keep having to start a new one to answer/provide more information quoting the original ticket number, then of course that ticket auto-closes too, so your next one now refers to the previous 2 ticket numbers, and so ad infinitum until either it's resolved, or everybody loses track of the original query amidst the mass of prior ticket numbers.
    We love our new CM.

    Newfoundland: 20th November 2011 to 25th November 2014. RIP
    It was good while it lasted.

  2. #2
    Forum Explorer JohnRo79's Avatar
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    why stopping a live game to fix the support side of it?

    aren't they 2 different severs?

  3. #3
    Ruler of the Land
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    You cant fix something that was never there
    If for some reason support feels the need to edit what I wrote, please delete entire post instead, dont put words into my mouth that I never said.

  4. #4
    Community Manager
    Eggcellent Essayist BB_Trafffer's Avatar
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    Quote Originally Posted by Nogbad View Post
    What "issues" are being addressed?
    Hey Nogbad!

    The ones you mention in your post and more

    As you can read in our news, along with maintenance on Tuesday, we are implementing the new technology to our Support System. This will fix ongoing issues with the support system.

  5. #5
    Original Serf
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    play adv Young woodcutter afther maintenance. When block, some camp of blocking generals recover when they are not destroyd. When going out off adv and back in generals camp are normal. Just to let you know. Gl

  6. #6
    Nifty
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    back to this after the update http://prntscr.com/1asstej

  7. #7
    Guide of the Month Ruler of the Land Nogbad's Avatar
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    Quote Originally Posted by BB_Trafffer View Post
    Hey Nogbad!

    The ones you mention in your post and more

    As you can read in our news, along with maintenance on Tuesday, we are implementing the new technology to our Support System. This will fix ongoing issues with the support system.
    Errr, that's not quite right, there's an update on the German News pages about this.
    While this may hopefully fix some of these issues (and I sincerely hope the 4 year old premature closure bug is one), these "fixes" don't come into play until the Unity version goes live, and even then they're not 100% certain as the support category system hadn't yet been included (at time of writing), so we are still without the ticket system until next week, and praying no issues show when they organise the categories within the system.
    We love our new CM.

    Newfoundland: 20th November 2011 to 25th November 2014. RIP
    It was good while it lasted.

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