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Thread: Report template

  1. #1
    Community Manager
    Battle Hardened Contributor BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    374
    World
    Newfoundland

    Report template

    Report template explanation


    • How did the error manifest itself?
      For example: error message, connection lost, etc.
    • Date and time - When did the problem occur?
      Please state here the exact date and time when the error occurred.
    • What did you do last?
      Please briefly describe your activities in the game.
    • Did the problem occur more than once? Can it be reproduced?
    • Have you already done the first steps?
      Please have a look at this topic: Help with Game, Connection Problems
      The first steps often fix errors. Did you check if the error still occurred afterwards?
    • Have you cleared your cache and cookies?
      How to clear cache and cookies can be found here.
    • Can you take a screenshot of it? (if possible) A screenshot is very helpful and supports your message. If you can take a screenshot, you can simply upload it via the forum as an attachment.
    • Which operating system do you use (Windows, Mac OS, Linux, ...)?
    • Internet provider / Internet speed:
    • Internet access (LAN/WLAN/UMTS):
    • Please attach Screenshots of the Dev Console (Press F12 in the browser while you experience the error). Please send Screenshots of the "Inspector" Tab AND the "Console" Tab.
    • Which browser AND browser version are you using?
      You can find the exact version of your browser as follows:
      • Firefox.
        Menu: Help > About Mozilla Firefox
      • Internet Explorer
        Menu: "?" > "About"
      • Google Chrome.
        Toolbar: "Wrench icon" > "About Google Chrome".
      • Safari
        Menu: "Safari" > "About Safari".


    Also kindly add reproduction steps and don't hold back with how detailed they might be.
    Last edited by BB_Trafffer; 21.07.21 at 14:58.

  2. #2
    Pathfinder
    Join Date
    Dec 2020
    Posts
    9
    World
    Northisle
    I get this
    (http://prntscr.com/1dy0wji) Server Zone crashed An error was detected on this zone. Please try again.
    when trying to load the game AND when trying to post the formular to support!
    And yes I have of course emptied my cache.
    I really don't see what you need all the above information for. I see the as a way to try to prevent users from contacting you!!!
    I ask myself why I even bother, this game seams to be dead and gone.
    ...... *gone to take a look at Civilization online*


    http://prntscr.com/1e1o5cm Northisle (Realm 2).
    Last edited by MadOldHag; 21.07.21 at 19:13.

  3. #3
    Raving Rabbid
    Join Date
    May 2012
    Posts
    530
    World
    Sandycove
    How did the error manifest itself?
    The game suddenly became unplayable
    Date and time - When did the problem occur?
    July 19th immediately after maintenance
    What did you do last?
    I logged off expecting to wake up to a better version of the game
    Did the problem occur more than once? Can it be reproduced?
    yes. It occurs everytime i log on. It's also reproduced on test2 where it was all reported before going live.
    Have you already done the first steps?
    yes, I'm looking at other browser games
    Last edited by Jim_B; 21.07.21 at 17:21.
    HOTFIX!

  4. #4
    Ruler of the Land
    Join Date
    Nov 2014
    Location
    Denmark
    Posts
    1,198
    World
    Newfoundland
    I gave up on the template also - - cant help thinking some of the people are right in suggesting that you made it because you dont really want reports - it is pretty messy

    I have problems with the chat.

    Problem 1- often I cant read the guild chat - all lines are on top of the guild motto.
    Problem 2 - chat does not seem to be updated after a point - what I and other people post only get to the chat after I refresh. My own posts get there eventually after refresh.

    These 2 problems often occur at the same time - after I have been online for some time.
    What I did when it was happening - just chatting- not much else to do the state the game is in.
    how often - around 4 times today and 4- or 5 yesterday. happening after around ½ an hour or so online.
    Problem 1 only goes away after I relog - often more than once.
    Prolem 2 goes away after refresh-most of the times

    operating system Microsoft Windows 10 Pro
    Version 10.0.19043 Build 19043

    chrome Version 92.0.4515.107 (Officiel version) (64-bit)
    internet - 1000/1000 (Mbps)- dont remember name of provider and why should you need to know.
    Processor AMD Ryzen 5 3600 6-Core Processor, 3593 Mhz, 6 Kerne

    And yes I cleared cache - and yes I tried refresh and what ever - and no - dont have screenshot at the moment - will take one next time it occurs
    If for some reason support feels the need to edit what I wrote, please delete entire post instead, dont put words into my mouth that I never said.

  5. #5
    Pathfinder
    Join Date
    Oct 2020
    Posts
    1
    World
    Newfoundland
    Hi,
    Second day in a row zone crashed.
    Both times it happened when the bookbinder completed production, I was making a manuscript, True Soul Mate buff is on Bookbinder.
    I clicked the checkmark to collect, it starts and does nothing. I closed the pop-up window, reclicked the Bookbinder nothing, spinning and waiting to load.
    I went out to refresh the browser and keep receiving the following error: Server Zone crashed An error was detected on this zone. Please try again.
    Using Windows 10 Home, 20H2 version, in Chrome Version 91.0.4472.124 (Official Build) (64-bit)

  6. #6
    Pathfinder
    Join Date
    Mar 2012
    Posts
    2
    World
    Northisle
    mail is not working
    chat is off line
    difficult to input soldier numbers in general using keyboard numbers, ... must use scroll bar
    extremely slow to asign tasks to explorers, geologist etc
    when using mouse the building behind the diologue boz get also selected
    the game has come unplayable so all this need to be resolved soon

  7. #7
    Pathfinder
    Join Date
    Jul 2014
    Posts
    2
    World
    Newfoundland
    Game don't load . An error occurred running the unity content on this page. see your browser content java script console for more info. The error was Uncaught runtime error.memory access out of bounds .....

  8. #8
    Pathfinder
    Join Date
    Apr 2017
    Posts
    9
    World
    Newfoundland
    Game starts , and after 2-3 seconds its getting freeze
    and error message appears:

    An error occurred running the Unity content on this page. See your browser JavaScript console for more info. The error was:
    RuntimeError: index out of bounds


    Windows 10 Enterprise
    Firefox 90.0.1 (32-bit)


    totally blocked after this "new version" , it a shame to deliver such products.
    Last edited by mr777; 21.07.21 at 19:53. Reason: add some opinon

  9. #9
    Pathfinder
    Join Date
    Nov 2015
    Posts
    3
    World
    Northisle
    In my experience, Firefox was extremely slow. After switching to MS Edge and enabling in Edge -> Settings -> System -> Use hardware acceleration when available, the performance is much better. The page draws are much faster now, but it slows down after awhile.

    I am now getting the error message after playing for awhile: Out of memory. If you are the developer of this content, try allocating more memory to your WebGL build in the WebGL player settings.

  10. #10
    Pathfinder
    Join Date
    Oct 2012
    Posts
    3
    World
    Newfoundland
    when we ~force sending explorers~....

    https://prnt.sc/1du4pr2

    roumanian server ....win10 , 64 ... chrome

    as you see this error is all over the playing worlds

    Microsoft Edge
    91.0.864.70 versija (Oficiali komponavimo versija) (64 bitų)
    Naujinimo strategijos sukonfigūruotos, tačiau bus nepaisoma, nes šis įrenginys nėra prijungtas prie domeno.
    Windows
    World
    Northisle

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