Report template

[ClarenceDuPont]

On adv, two gens on adv, one QM, one GTB.
GTB is dead.
Clicking on GTB brings up Ghost dialogue. I looked at Ghost on home island but no ghost on adventure.
Even clicking GTB from star brings up ghost

Forum doesn't like video, here's a link and snapshot
https://i.imgur.com/T3h1ZMh.mp4

[Harlequin_1963]

Windows 10 pro x64 19043.1151
opera gx x64 LVL3 (core: 77.0.4054.275)
16GB ram

[ClarenceDuPont]

Filling a gen with one kind of troop and clicking tick then greys out the tick/cancel (which I feel is correct behaviour as indicates no changes to commit since last confirmed change).
Filling with a mix of gens leaves the tick and cancel available, leaving the player with doubt as to whether the previous commit was effective.

175 SW committed, no tick:



175 MS commited, no tick:



Mixed gens committed, tick and cancel available.

[ClarenceDuPont]

Fun day on my first Unity adventure.

3rd Thief... Gen GTB started fighting Suspicious Boulder at 14:11, around 14:45 get an "init failed" message and kicked out.
Relog and gen now back at base having won fight.
Go to check battle report, that particular mail causes a disconnect each time, other battle report OK.

https://i.imgur.com/M7pQKum.mp4

[EdwardTheSlayer]

Opening Anslem to check when he is ready for use again and Sylvanna opens. This gen isn't even on the adventure now, had been sent home prior to a refresh.

[lumaro]

How did the error manifest itself?
Unable to log in after update. Goes to what looks like a new account and immediately presents with hammer man. After a short time client refresh message presents and returns me to log in page.
Date and time
04th August 2021
The game was very laggy prior to update but better than what I have now. Or don't have as the case is.
What did you do last?
After following all the trouble shooting ideas in the various thread I sent a message to BB_Traffer. I have been able to log in a single time since then however my island had no land and no UI's presented for generals or explorers. An attempt to restart was not successful and I got to play with hammer man again and have been unable to log in since.

Which browser AND browser version are you using?
FireFox however I have tried Edge (shoot me now) and Chrome.

I got exactly the same problem. Done exactly the same things than you except that I didn't email BB_Traffer. Also got the same result. I get big blue bloch where some times some buildings appear but no chat or anything I can do.

[SuhiTomi]

What are these numbers and inactive-like explorers???

https://kepkuldes.com/image/AvJMPt

[ytan]

cant login

stop loading

been so in 2 weeks



https://imgur.com/a/S30DJ80

https://imgur.com/a/S30DJ80




I login with facebook

last version worked

tested too clear cash-memory

[Xajorkith]

How did the error manifest itself?
Very slow loading, about 5m; get a pop-up warning that hardware acceleration is disabled in browser (it isn't disabled); click OK to acknowledge warning, loading continues; Daily login bonus appears, acknowledge and it takes several seconds to close; tip of the day appears, clears when acknowledged; even slower drawing, island totally blank (sea) to start with, map reveals as I scroll around it; takes several minutes (5+) to place buildings; Quests appear in different order from old game, weekly quest in between main quests and side quests, skills bonus in between side quests and collection quest. Bookbinder flag persists after book collection; clicking on collectables sluggish; Easter basket, university, and spacious storehouse indicate upgrades available when they are not; noticed random tree stumps and vegetation highlighted when cursor over nearby building; Finally got a general error message requesting that I reload the screen.

Date and time - When did the problem occur?
Every time I log in, other than the general error message I just got. Last occasion was around 01:10 BST 7/8/21 (logged in), 01:47 BST (general error message)

What did you do last?
Scrolled screen

Please briefly describe your activities in the game.
Logged in, collected book, collected collectables

Did the problem occur more than once? Can it be reproduced?
All except general error occur every time I log in

Have you already done the first steps?
No

Please have a look at this topic: Help with Game, Connection Problems
The first steps often fix errors. Did you check if the error still occurred afterwards? N/A

Have you cleared your cache and cookies?
No

How to clear cache and cookies can be found here.

Can you take a screenshot of it? (if possible) A screenshot is very helpful and supports your message. If you can take a screenshot, you can simply upload it via the forum as an attachment. N/A

Which operating system do you use (Windows, Mac OS, Linux, ...)?
Windows 7

Internet provider / Internet speed:
Virgin Media/1Gb

Internet access (LAN/WLAN/UMTS):
LAN

Please attach Screenshots of the Dev Console (Press F12 in the browser while you experience the error). Please send Screenshots of the "Inspector" Tab AND the "Console" Tab.
Already thrown back to home screen

Which browser AND browser version are you using?
Chrome Version 92.0.4515.107 (Official Build) (64-bit)

[Xyrin]

Chrome...all other things done



Cant connect from the beggining....