BB template is below - but pls read this first.
Firstly - I understand why everyone is annoyed with the template. BB - you do not need everything you have asked for.
But...
Players - BB do need some of the info - if we do not state the browser we are using it does not help at all.
Edge - blimey - game on island is 'almost' playable - loads of bugs still and so slow, but not going to try an adventure.
Chrome - there is no point listing the bugs BB - the game is simply unplayable - it does not load, crashes within seconds, nothing works at all - did the same on test btw - no nothing changed in months.
BB a suggestion - choose 100 or 1000 players - give them decent gifts of pfb and premium (costs you nothing) to test x number of specific checks using main 3 browsers - assume chrome, edge, then firefox?
You can then see how the browsers react versus each other.
Rate the playability - but give specific guidance on number system - I would say Chrome is 1 and Edge on island currently 5.
Currently players are more than a little annoyed at how bad this is, remember - you have had over 5 years to get this ready - you know you mucked up - admit it, then lets work to fixing it.
First get it working in one browser - look at why the previous download client works fine and the Unity one doesn't, tell the community - X browsers for the moment whilst you fix the others. Treat the players as proper customers - many of us have spent a reasonable amount of money on the game - you can check my history - mine is probably near £100 - so i deserve to be heard and treated as a valued customer.
How did the error manifest itself? - all the time simply open the game
For example: error message, connection lost, etc. within seconds of opening the game - simply click on geos and start asking them to find stuff
Please state here the exact date and time when the error occurred. Every single time i try - Really! - 25/7/21 10:13 - (I'm in UK btw) Its a Repeatable bug.
What did you do last? - Clicked on Geo and asked to look for Granite
Please briefly describe your activities in the game. - I just said above (No idea why you need this question)
Did the problem occur more than once? Can it be reproduced? - Yes - hence no reason for date and time (alter date/time question - as if repeatable no need for duplicate)
Have you already done the first steps? - Yes
Please have a look at this topic: Help with Game, Connection Problems - Really - please, have you actually tried playing this game in Chrome?
The first steps often fix errors. Did you check if the error still occurred afterwards? See above answer (This is why players hate this template)
Have you cleared your cache and cookies? - yes
Can you take a screenshot of it? (if possible) A screenshot is very helpful and supports your message. If you can take a screenshot, you can simply upload it via the forum as an attachment. - added
Which operating system do you use (Windows, Mac OS, Linux, ...)? - Windows 10
Internet provider / Internet speed: This is irrelevant to the sort of bugs we have and you know it - TalkTalk - Fibre 60Mb
Internet access (LAN/WLAN/UMTS): - This is irrelevant to the sort of bugs we have and you know it - LAN or Wifi makes no difference to bug
Please attach Screenshots of the Dev Console (Press F12 in the browser while you experience the error). Please send Screenshots of the "Inspector" Tab AND the "Console" Tab. [COLOR="rgb(0, 0, 0)"](You need more explanation - i had to google inspector tab as Chrome simply states it as developer tools inspect![/COLOR] - all attached
Which browser AND browser version are you using? - Chrome
You can find the exact version of your browser as follows: Version 91.0.4472.164 (Official Build) (32-bit)
steps -
open game
wait for pixelated screen to open
great - now a new/old error - not even started playing and i get an error on unity content - Memory access out of bounds - - fyi - i am running a gaming PC, 32GB Ram, M.2 drive, Ryzen7 CPU - it is not an issue with my PC's memory.
You click ok and Game frozen again
Reloading game
Clicked star menu,
scrolled down to thorough Geo
Before i could click - A different issue - this time Start offset undefined is outside the bounds of the buffer
This is why players are getting annoyed - These are not bugs within the game that we can say - the entire game is the BUG using chrome!
I have uploaded these latest two screenshots as well.