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Thread: Unable to log in - server zone error message

  1. #1
    Pathfinder
    Join Date
    Oct 2019
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    7
    World
    Northisle

    Unable to log in - server zone error message

    I've not been able to log in today.

    After clicking the play game button it begins to load as normal and then just before completing, progress bar at 95%, an error box pops up:

    Server zone crashed
    An error was detected on this zone. Please try again

    If I click the tick box it goes away and just leaves the loading page hanging. If I close that and try again then the whole thing just repeats.

    Can someone advise how to sort this please.

  2. #2
    Pathfinder
    Join Date
    Oct 2019
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    7
    World
    Northisle
    In case anyone else gets hit by this, seems the only fix is to wait until the "server daily check" happens, which in my case was 18h after the initial server zone crash.
    HTH

  3. #3
    Pathfinder
    Join Date
    Nov 2020
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    6
    World
    Northisle
    I got the same error today after collecting a manuscript from my Bookbinder.

    even worse, when I try to fill in the support form that also crashed.
    Attached Images
    Last edited by BB_Trafffer; 02.08.21 at 08:21.

  4. #4
    Ruler of the Land
    Join Date
    Nov 2011
    Posts
    1,053
    World
    Newfoundland
    guess the fix to support didnt bring what was expected - probably works differently on live :P

  5. #5
    Community Manager
    Dedicated Scribe BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    467
    World
    Newfoundland
    Quote Originally Posted by AdamCoyle View Post
    I got the same error today after collecting a manuscript from my Bookbinder.

    even worse, when I try to fill in the support form that also crashed.
    Thank you for the report, we're looking into this issue. With the "Daily Server Check" this error should be removed from your account, and you will be able to log in again.

    Quote Originally Posted by Qualan View Post
    guess the fix to support didnt bring what was expected - probably works differently on live :P
    The support system is not working yet. Once it is, we'll announce it - right now if you have any issues, please reach me directly.

  6. #6
    Pathfinder
    Join Date
    Apr 2017
    Posts
    8
    World
    Northisle
    I got the same error today.

  7. #7
    Pathfinder
    Join Date
    Apr 2017
    Posts
    8
    World
    Northisle
    How did the error manifest itself?
    Unable to log in - server zone error message
    Date and time - When did the problem occur?
    12hr before
    What did you do last?
    login the game
    Did the problem occur more than once? Can it be reproduced?
    Yes. Yes.
    Can you take a screenshot of it?
    Which operating system do you use (Windows, Mac OS, Linux, ...)?
    Which browser AND browser version are you using?

    1) Windows 10 Pro 64 bit, Chrome newest version
    2) Windows 10 Pro 64 bit, Edge newest version
    3) MacOS 11.5, Chrome newest version (92)
    4) MacOS 11.5, FireFox newest version (90)
    Attached Images

  8. #8
    Pathfinder
    Join Date
    Feb 2012
    Posts
    5
    World
    Newfoundland
    After selecting a book from Bookbinder, I became the same - Server Zone Error
    I try 4 different browser.

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