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Thread: no rely from contact support is it turned off ???

  1. #1
    Glorious Graduate
    Join Date
    Sep 2017
    Posts
    139
    World
    Sandycove

    no rely from contact support is it turned off ???

    is email support working !!

  2. #2
    Pathfinder
    Join Date
    Mar 2017
    Posts
    1
    World
    Sandycove
    Hi i gues i have to text in english. A few day's back a wanted to send a trade to at guild member, i try to send him 400 cakes. Well it didnt end that way, you see when i send it, a post/ mail came afther only few sekund's. I say'd, the send of this trade failed.. but guesh what? i didnt got my cakes back.. iv even send a mail to the game team, told them about the problem. Told them that i own thoes 400 cakes to another player. No answare, i text them again, explaine them that i lost thoes 400, by there mistake, and that i need and wanted them back.. but here 3 days later Nothing happent, nothing, no answare and bo refund. I dont find it fair that i have to wait and even working harden to make this ballon advent..

  3. #3
    Pathfinder
    Join Date
    Mar 2018
    Posts
    5
    World
    Sandycove
    Last info was support is down, only ways to contact are forum message to BB_Trafffer, or when he is online in game wm him. To wm him, looks like you have to use command for whisper, tho (/w name).
    Havent seen any info about them fixing the support yet.

    EDIT: Did ask Trafffer in chat, he said its working now, so over working hours, someone should respond to tickets. He just said its backlogged by many tickets.
    Last edited by First_Lord; 15.09.21 at 13:23.

  4. #4
    Community Manager
    Dedicated Scribe BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    486
    World
    Newfoundland
    The Support System is back and the Support Team is working. Please contact us directly from our website using the "Contact Form".

    We have a lot of tickets so it may take a little longer than usual to receive a response.

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