Yes, but… that's the reality.
We monitor forums, social media, in-game chat, and our moderators also report issues to us, so we're aware of (I hope) every issue.
Each report matters because it gives our development team many more "sources" to find and fix the core of the issue.
I know some issues are too long with us, but it's only because the fix is not as easy as it may seem and requires doing some "other" things first.
The next update is coming! More on that soon.