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Thread: Cannot Login or reset password

  1. #1
    Pathfinder
    Join Date
    Dec 2021
    Posts
    1
    World
    Sandycove

    Exclamation Cannot Login or reset password

    Hi there, I originally registered an account in Summer 2019 and last played properly in Jan 2020. Looking to get back into it but the log in page has all changed. I am unsure if I have an ubisoft account or whether I'd have a legacy account. Either way, the password rest link only takes me back to the 'create new account' page.

    Please can someone advise - I 100% know my email address for my account and my username. I have had to set up a new account to post here and potentially start all over again, which would be rubbish.

    Thanks!

  2. #2
    Community Manager
    Ruler of the Land BB_Trafffer's Avatar
    Join Date
    May 2020
    Posts
    1,152
    World
    Newfoundland
    You may have a "Legacy Account" and not a "Ubisoft Account". Please try to log in to our website using "Legacy Login".

    If you still have problems, please contact our support team by filling out the form here.

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