HTTP Error 500

[CBX-Impossible]

When visiting any of the following URL's I am greeted with the browser error

HTTP Error 500




https://www.thesettlersonline.com/
https://www.diesiedleronline.de
https://www.thesettlersonline.net
https://juego-thesettlersonline.com

I am based in the UK, If I use a VPN to another country then I can access the site.

If I visit the following URL after logging in via Uplay

https://www.thesettlersonline.com/uplaylogin

I receive a grey screen.

My normal traceroute is

tracert thesettlersonline.com

Tracing route to thesettlersonline.com [194.169.249.184]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router.ffsBB [192.168.1.253]
2 17 ms 17 ms 17 ms 195.166.130.249
3 18 ms 18 ms 17 ms gi2-1-444.ptn-gw01.plus.net [84.93.253.79]
4 17 ms 18 ms 19 ms 195.99.125.144
5 18 ms 18 ms 18 ms peer8-et-7-0-4.telehouse.ukcore.bt.net [62.172.103.176]
6 20 ms 18 ms 18 ms 195.99.126.65
7 24 ms 26 ms 59 ms nlrtm1-rt001i.i3d.net [109.200.218.228]
8 * * * Request timed out.

This is not client related. Any client that uses my UK IP is unable to reach the above game URL's (doesnt ask me to login / show any graphics)

I have spoken to at least four other players who experience this issue and as my account was migrated to Ubisoft, I wasnt able to login nativly to the forums to post.

This seems to have been a problem since 1600 GMT on 04/02/22.

[MottyDon]

Same for me too, can access on VPN but not normally.

[AmySafeunderdark]

I have no problems connecting to the game,
I do have problems connecting to the test server

[Qualan]

Apparently test is down

[MeneerHepatica]

Here also the 500 problem. Can't get to the home page on the UK servers, test server and also not the Dutch server where i sometimes go to.
Thru Opera with vpn i managed to get into my UK account.

[Flower-Powers]

same problem here since yesterday afternoon i know of a few other people with the same problem aswell

[Sandycat]

Please post reason and updates in Facebook and Twitter.

I'm still unable to login even to forum trough modem/line wi-fi.


Through mobile login page "frozes", signal not strong and cost to high

[lordloocan]

Dev to BB: ooh we haven't tried this one yet, we make it so the cannot login from loads of IP's
BB to dev: Great idea, give it a go, we might get rid of the diehards who are still logging in and then we can close down

Well, have to try harder, downloaded windscribe, pretended I am in Romania and logged in.

[Qualan]

Dev to BB: ooh we haven't tried this one yet, we make it so the cannot login from loads of IP's
BB to dev: Great idea, give it a go, we might get rid of the diehards who are still logging in and then we can close down

Well, have to try harder, downloaded windscribe, pretended I am in Romania and logged in.

It has happened in the past at least twice that i can remember, AFAIK it has to do with the server farm management - not this sinister :P

[Matthys]

Same for me. Still down